Jamie Oliver: Britain’s best marketing case study?

Jame Oliver by Vic on Flickr (CC licence)

Jame Oliver by Vic on Flickr (CC licence)

As I’ve said before, I don’t watch much broadcast television these days, but I made an effort to catch Jamie’s Ministry of Food after seeing some of the trailers and the fact it was flagged by Mark Earls.

And I’m glad I did, because it’s probably the first time the principles of community marketing (See also Word of Mouth marketing etc), have been played out on national television! If you’ve been looking for an effective case study, this is definitely one to watch.

The premise is simple. To try and get the people of Rotherham to start cooking helthy food rather than living on takeaways. But rather than an advertising campaign, the plan was to teach 8 people how to cook on the understanding they’d pass the recipes to 2 more people. And in 15 steps, they’d reach the 260,000 population of Rotherham.

As Mark says, it’s a template for HERD marketing:

1. focus on what you can do not what you can say
2. …on what you can give folk out there to do…
3. …that they can do with each other
4. …oh, and make it highly visible and oh, yes fun

But there’s even more that I picked up on. One of the things Jamie started by saying was that he had to listen to start with. Sound familiar?

He also picked a woman who had undermined his School Dinners campaign by taking chip shop orders through the school fence, and picked her out as a key influencer . Time will tell whether he picked the right influencer!

And he’s already worrying about the speed and scalability of the approach (Shel Isreal on scalability). He can see the positive effect he’s had on the 8 people he’s engaged, and the fact they’ve already ahd improvements to the way they live and act. But he’s got three months to transform a whole town. Sounds like the dilemma of showing a Return on Investment!

And finally there’s the fact he’s attempting to do something positive with this approach. Something that various people within the social media wrld have worried isn’t happening because most people are aiming for fame within the media/marketing/online sphere – and outside of it, things aren’t being affected by the new ways of marketing, communicating and conversing. (I’m struggling to find the appropriate link right now, so will add it later!)

If nothing else, it prompted me to exorcise some blog guilt. I’ve been tackling reports, budgets and plans, and I’m up to my neck in data and Excel spreadsheets, hence the slight lack of posts. But hopefully things should be more consistent again now.

Using Twitter in a live setting.

Apologies for a slight lack of posting due to other commitments. But on the bright side, there’s a good post on Event Manager Blog about ‘How to embed twitter in your event’

Admittedly it’s written by someone who was going to be my original collaborator here, but didn’t have time to blog, or write about Twitter! But we’ll forgive him for making a practical guide to starting to use microblogging tools for more…

Do job titles matter any more?

This really is an open question, because I understand that outside my network, and even within it, my job title can influence how I’m perceived. And within large companies there can be a need for infrastructure.

Do titles matter?

Do job titles matter any more? (Pic: Russell Davies on Flickr)

But at the same time, in my formal paid career I’ve been a: Freelance writer, Editorial Assistant, Reporter, Products Editor, Web Producer, Webcast Presenter, Community Marketing Manager. In my informal career I’ve been a: Freelance Journalist, Contributor, Writer, DJ, Blogger, Publisher, Editor.

Does my role as Editor for an online magazine with a small readership mean more on face value than Web Producer on the leading title within a global marketplace? What about the period as Web Producer that I essentially ran the site, compared to the times as Editor when I was pretty much absent?

You could actually sum up all those roles in two lines:

  • I create content: text, audio, video.
  • I distribute content, mainly socially, but with some knowledge of SEO and traditional marketing.

But then you have the other things I contribute. I’m hugely interested in not only looking at emerging technology, but spreading that knowledge throughout my network, and spotting where there are opportunities to use it within whichever company I’m working for. And I seem to have developed an enjoyment and small skill at building networks of people who are incredibly knowledgeable and talented in various areas related to my work and interests.

  • Maven/Connector (Not keen on those terms, but two words for four lines!)

So how much do any of those titles on my CV matter then three lines, links to my work, and knowledge of me via my network can tell you a lot more? Does Community Marketing Manager (Strategy,Technology,Tactics across 9 brands) get confused with the now more common term of Community Manager (focused on managing one community)

So does someone’s title affect the way you look at them? Do they still have a place in small companies, or in larger infrastructures? Or is this a time when structures like Gore (makers of Gore-Tex etc) make sense? From the link:

‘There are no traditional organizational charts, no chains of command, nor predetermined channels of communication.

Instead, we communicate directly with each other and are accountable to fellow members of our multi-disciplined teams. We encourage hands-on innovation, involving those closest to a project in decision making. Teams organize around opportunities and leaders emerge. This unique kind of corporate structure has proven to be a significant contributor to associate satisfaction and retention.

Associates (not employees) are hired for general work areas. With the guidance of their sponsors (not bosses) and a growing understanding of opportunities and team objectives, associates commit to projects that match their skills. All of this takes place in an environment that combines freedom with cooperation and autonomy with synergy.”

Is that what all companies should be modeling themselves on?

A Twitter round-up….

Forgive the round-up format, but sometimes there just isn’t enough time in the day!

  • Al Gore is coming to Twitter (Mashable). Whether or not you want Al Gore microblogging, more prominent figures means more mainstream coverage and members. Which increases the reach and opportunities in microblogging, even as it might dilute some of the things that initially appealed.
  • Twestival write-up (TechcrunchUK). Sadly, and despite some farily strong persuasion by one of the organisers, I couldn’t make Twestival, the London Twitter meet to be social for charity. But by all accounts it was a huge success (I will definitely make the next one). Mike Butcher’s write-up and comparison with another event the previous night highlights why it was so good. The Twitter account for the event appears to be dormant now, but I’m guessing the website might remain active for the possibility of another one.
  • Social Actions + Twitter mash-up (Mashable). Are auto-tweets bearable if they’re in a good cause? Pick the cause which resonates with you from a drop down list, and the system will auto-tweet once a day on your behalf to all the postings on that cause.
  • The U.S Senate can officially resume Tweeting: (Venturebeat).  A new protocol rule change means members of the U.S. Senate can now share with the public more easily via public websites, including microblogs. There are some rules about disclosure, and what data politicians can collect about users of their own websites.
  • Executive Twittering: Blogging without the time suck: (Pistachio). Businessweek profiled 10 CEOs who Twitter, and Laura Fitton goes on to explain why it can be such a benefit.
  • How did personal video eclipse entertainment video (Chris Brogan). Interesting piece looking at the rise of personal video, and related tools like Seesmic and 12seconds.tv

That should keep everyone going for a bit…