Do we get more than we give from the web?

It might sound like a philosophical question, but it’s something that new research by McKinsey for IAB Europe claims to have answered, claiming for 1 Euro spent on online advertising by companies, users get 3 Euros worth of services, with an estimated consumer service surplus about 100 billion Euros. (H/T PaidContent). You can download it yourself as a .pdf.

I’ve only had a quick glance through it and it seems pretty thorough, but as the always readable Rob Andrews points out, the estimated value is hypothetical as the ad-funded companies aren’t necessarily losing money. They reference services such as Wikis, but what I can’t find in there is a reference to the value provided to companies by the content uploaded by consumers in the form of comments, reviews, articles etc, or from inbound links from sites created by consumers ( for example).

As an example, I read PaidContent a reasonable amount, and I have no idea what their advertising rates are, but in theory I may be gaining more value from their content than they make from advertising. But, I occasionally comment, and that content also gets indexed by search engines. I’ve also linked to them on social networks, and that traffic is monetisable. And I’ve linked to them above with a link that will aid their search engine rankings for that article, which can carry a monetisable value, and definitely a recognisable benefit.

Of course, any effort to quantify all of this would be an epic undertaking which would still have areas people like me could pick at, but it worries me when I see claims that consumers are benefitting without also providing value back on top of ISP internet subscriptions. I’m also just checking to see if other revenue streams are included in the calculation, as ‘pure’ advertising would also discount affiliate links, event tickets etc.

I’m not suggesting that digital advertising provides too much revenue to content and service providers – my own little publishing empire is testament to that! But I also don’t see that situation changing, and in addition to looking at ways advertising may be more beneficial to the segment of consumers that are happy with the ad-funded model, we also need to be devoting serious time and research to other revenue streams and ways to fund quality content production.

Twitter advertising rewards everyone except the user

Twitter unveiled ‘Promoted Tweets’ at their Chirp event, and the system is now live for some big brands. As part of their monetisation strategy, brands can now pay to have Twitter messages appear permanently at the top of search returns for terms. For instance, search for Starbucks on Twitter, and you get:

Starbucks Promoted Tweet on Twitter

That’s seems fine to me, and the fact that it’s an advertising system based around search has brought many comparisons to Google’s search advertising.

Later on, Twitter plan to introduce relevant Promoted Tweets into user streams by targetting relevant keywords from recent messages, with those scoring high on ‘resonance’ sticking sticking around, and those low scoring tweets disapearing. And the initial CPM pricing will give way to a resonance-based price structure. Resonance will include reuse of a hashtag, clicks on an avatar, clicks on a shortened link, retweets, favourites, and the influence of a retweeter amongst other factors.

Here’s a handy video guide:

Again, keyword targetting isn’t new. And Digg has experimented with in-system advertising based on people liking the advertising content or not.

And third-party developers have the choice of displaying promoted tweets to get a share of the revenue, or disabling them in their client (perhaps to justify a paid download).

The only people that don’t get a share of the new revenue?

You.

Twitter users won’t have any way to make any revenue from Promoted Tweets appearing in their streams or searches. Which is different to existing in-stream advertising such as Magpie, or Ad.ly. The money from those third-parties is split between the platform and the sponsored Twitter user who publishes the sponsored message.

Not only are brands likely to go with Twitter’s own Promoted Tweets due to the publicity and bigger opportunity for relevant eyeballs in search and keyword targetting, but when users get hit by those adverts, they’re likely to be even less tolerant of additional sponsored messages sharing revenue with users themselves, which means the likes of Magpie and Ad.ly might run out of users willing to sell access to their Twitter stream.

That’s a shame for users in my opinion. While many might not agree with selling the chance for sponsored tweets, I’m of the opinion that it’s down to the creator of that content to decide how and why they might want to monetise it and to live with the consequences. I’ve certainly used Magpie beyond testing as it made me enough revenue to cover my hosting costs for my blogs without annoying many of my followers. And the ratio was about 1 sponsored tweet in a few hundred of my normal efforts.

The question is whether Twitter really is a social network in the Facebook vein, where all revenue goes to the platform and developers, or whether the fact it’s based so much on the content provided by users should make it more of a publishing platform like Blogger, WordPress, Posterous etc, which means it’s notable by not providing the Google Adsense for content creators to match the Twitter version of Adwords.

Twitter advertising will go official soon

Twitter advertising is already in existence thanks to third parties including Magpie and Ad.ly, but details of the official Twitter ad platform have emerged in an article by All Things D’s Peter Kafka.

image

Image by Stefan on Flickr, used under CC Licence.

The plans are apparently evolving and there are plenty of details to be worked out, suggesting that the launch date will be likely in the first half of 2010, rather than in a month as previous articles have predicted. It’s also likely to be designated a ‘test’ rather than the total solution to monetising Twitter.

The platform is very similar to a Google model:

  • Adverts will show up in related Twitter searches.
  • Adverts will use 140 characters and will be distributed via third-party applications, which can choose whether to display advertising and share in the revenue.
  • Twitter will work with ad agencies and buyers to seed the platform, but will move to a self-serve model.

It’s interesting that Twitter has waited so long to implement an advertising model which has been made so ubiquitous by Google – presumably they were waiting for a critical mass of users and search volume before the conversion percentage was likely to be worthwhile.

Conversion rates will be of immense interest, as the usage of Twitter search is likely to show big differences to a Google search – a higher proportion of Twitter searchers are likely to be solely interested in other users and conversation, and will be less likely to covert to purchasing around a search term.

It’s a good step in terms of avoiding advertising in general Twitter usage, and the fact third-party applications can share in revenue or turn down Twitter advertising is a good move, and could help third parties implement a freemium model to monetise themselves.

The 140 limit makes sense – but I suspect it will be challenged by advertisers who suddenly realise exactly how hard it can be to include enough information into 140 characters – remember how adverts tend to carry a brand name, strap-line, and a call to action?

The one thing it doesn’t do is allow Twitter users to monetise their own content – which is the route of third party ad platforms such as Ad.ly and Magpie. They work on the influencer strategy, meaning that I can display their advertising to my followers in exchange for money, and as far as I’m aware, Twitter doesn’t take any share of the proceeds.

I can’t wait to see the first case study from a brand which invests in both approaches at the same time – it could go some way to quantifying the difference between a search advertising route and a influential recommendation route with the same message on the same network.

New research states the obvious for advertising on social networks

In a shocking revelation, research has revealed that adverts running on non-social media sites get better click-through rates than on sites such as Bebo and Flixter.

Via Brand Republic, social advertising network Lotame compared figures with Google’s Doubleclick – although interaction with ‘advertising communication’ was higher on social networks.

There are a stack of reasons why this is the case – the fact that conversion rates and click-throughs can be monumentally different due to designs, ad placement and topics means that these types of comparison are never particularly useful.

But the main one is that when I want to communicate with my friends and family, I don’t give a monkeys about any product unless I’m actively asking about it, or my network are actively recommending it.

When I’m viewing non-social sites, I’m more likely to be possibly searching for something related to my browsing.

If you’re monetising something via social networking, surely the best way is to remove advertising, and just go straight from recommendation to purchase?