How to kill a cultural icon…

There’s a classic Bill Hicks routine which states that as soon as you appear in a commercial for a product, you are removed from the artistic cannon forever. And I struggle to think of a time when applying that role would have caused me to miss out on something particularly great – although the age-old tradition of celebrities popping up in seemingly random adverts in countries like Japan mean they may be some examples.

But what happens when the stars aren’t human, but characters in a story which has become immensely popular and adopted by millions around the world with their own passionate interpretations and fandom? OK, so we should probably be used to this by now, judging by the way this particular story has been used, exploited and hollowed-out for every possible revenue stream, but still…

So the character whose entrance into a rebel ship inspired fear and nightmares in generations of people is now a middle-management consultant to a chain of average computer retailers.

And then this happens…

If you remember all those strange people around the world who declare themselves as a Jedi whenever a census appears, a reasonable percentage of them aren’t doing it entirely as a joke – there’s enough evidence online of the Jedi mindset being compared to a more recognised religion. Without debating the merits of each religion, this is essentially like seeing the head of whichever version you follow decide to start pimping themselves out for commercials.

I’m done with Star Wars…

I don’t remember the first time I watched Star Wars, but I do remember a friend actually having a film projector at an early  birthday party to screen The Empire Strikes Back. And whilst my collection of toys was sold by my father without my knowledge when I was a teenager, thus destroying a potential retirement fund, I’ve since discovered that my Star Wars lunchbox still survives in a dusty corner of the garage. And I do have the original trilogy on VHS just so I could show my son that Han fired first, just as it should be.

But that’s balanced with the fact I don’t expect every piece of entertainment to be an artistic statement, the history of merchandising and utilising the Star Wars world to extract every last penny from it, and the fact various adverts have appeared in the past with some of the characters – I’ve discovered Yoda apparently also picked up a cheque for a Japanese advert a while ago, like so many other stars.

I’m in my 30s, I’ve worked in the publishing and entertainment industries for 10+ years, and I know how all this works – and yet I feel a sense of loss with the resignation. One of the guiding stories of my childhood, which I wanted to share with my son as he grows older, has now lost any magic it had. It’s no more meaningful than whichever animated feature will be on the side of Happy Meals next month.

Marketing with listening and meaning:

If you’re one of the growing number of companies embracing the approach of standing clearly for a defined purpose, then you might believe you’re above this risk.

And if you’re just in the business of churning out a product, perhaps an unexciting one, then you might believe it doesn’t matter.

But the important thing is that I don’t think George Lucas and everyone else involved had set out to make a serious artistic statement which could spring into a belief and support which has last 30+ years. He made some films, and realised that there was more money to be made around them than directly from them – particularly pre-VHS, DVD and Streaming.

The meaning and experiences came from the people who watched,shared, discussed, and believed – would you know if the same thing was growing around your brand? Are you not only monitoring but paying attention, analysing, listening and shaping your future in that context?

Klout and Peerindex – social network loyalty cards?

Like a lot of people, I’m registered on both Klout and Peerindex, which both attempt to track my online influence in slightly different ways to give one overall score which can be compared to others in my areas of interest. And both offer rewards to people deemed influential enough to qualify – from Klout I took advantage of a cheap deal to finally order some Moo business cards, whilst Peerindex has qualified me for pre-release copies of Gods Without Men by Hanzi Kunru (Which I really enjoyed), and Tancredi by James Palumbo (An interesting book with also came accompanied by some Ministry of Sound headphones, as Palumbo is a co-founder)

Tancredi Goodies via Peerindex

Tancredi, headphones and promo information all via Peerindex

Measuring influence or just tracking loyalty?

Both Klout and Peerindex require you to hook up various sources in order to calculate your influence – Klout includes Twitter, Facebook, LinkedIn, Google+, Foursquare, Youtube, Instragram, Tumblr, Blogger, WordPress.com, Last.fm and Flickr.

Peerindex includes Twitter, Facebook, LinkedIn, Quora, and in an important different, a small number of external RSS feeds for your website or blog, which then contributes to your score via rankings pulled from SEOMoz’s database.

Both are still fairly new and developing approaches to calculating influence, and I have no doubt both will become increasingly sophisticated, although there will always be differences between the abilities of algorithms, and the abilities of humans to judge someone’s influence in more subtle ways – the way they act, the clothes they wear, the way they look and speak, etc. As the comparison between television and radio appearances have shown, for instance with presidential debates, it’s not to say humans are necessarily more accurate – but different.

And I don’t know all the inner workings of either algorithm, but much like search engine optimisation, there are a small set of key things which are proven to work:

  • Having a huge following.
  • Sharing amazing content which gets lots of interaction.
  • Sharing a lot of content all the time.

Assuming you’re not a massive celebrity already, the first one is possible but potentially unlikely if you want to get a really high score on either service. You could try paid services to fake it, and certainly your audience will grow organically over time, but unless you’re very lucky it’s not going to suddenly spike. So building your audience is a long haul approach.

The same is generally true with content – if you create something truly amazing and share it, things can suddenly get very big, but in general content is a medium to long-term strategy built on quality and consistency.

Which brings us to quantity – various people have look at how quantity changes your scores, and there’s plenty of evidence alongside the existence of it as an explicit activity metric in Peerindex.

And here’s where the loyalty card element comes in:

Supermarkets and social networks:

The basics of the supermarket loyalty card are pretty simple. You share your data on frequency of visits and what you have purchased with the retailer, and in return they give you some rewards in savings or additional offers. And they benefit by getting more accurate information regarding high value customers and stock levels, for example.

supermarket-drinks3

The hook with Klout and Peerindex is that you tend to receive awards if you reach a certain level of influence, which requires you to use specific networks. And as the quickest route to gaining influence, you’re encouraged to visit those places to constantly update your own content, and share that of others. The networks themselves can already access the data on who you are and what you do, but suddenly there’s an additional incentive for those who might not have been otherwise interested in utilising that particular network over another.

And at the same time agencies and companies who don’t want to spend time and effort figuring out influencers and building relationships can quickly and easily bung out a promotion which they know will in theory hit the people in an area who receive the most attention.

So what you end up with is an approved list of venues if you want to be noticed and rewarded. The danger is that it discourages you from committing to alternative sites, because there’s no promotional rewards. In Klout’s case, I can’t hook up my various blogs, so I’d probably benefit by writing this whole post on Facebook and Google +, whereas with Peerindex there are a number of networks not covered, but I do get recognition for 3 of my sites.

Only a couple of sites are covered by both, with Twitter being the biggest source factor due to the fact you can quickly and easily tweet a huge amount, or @reply automatically to appear extremely busy and potentially influential.

 

Empire Avenue: A third way?

There’s one other interesting horse in the race, which is the stock market gamified alternative of Empire Avenue, which allows humans to invest in each other as a method for showing influence. Again, there’s an approved list of networks to plug-in, and there’s also the option to hook in a number of RSS feeds. But what makes this different is that the game nature of it theoretically allows better judgements to be displayed via the human input, and also that it’s somewhat blurred by the desire of some people to simply become the highest game ranks rather than truly investing in those people they genuinely find interesting.

Again, it’s still early days, and it’s intriguingly different, but perhaps goes a little too far in the opposite direction.

Why worry?

The nature of influence has always had gatekeepers. Personally my influences are consciously and subconsciously selected, but the media has traditional lifted some to be seen as influential.

Automating this process and essentially codifying what it means can enable people to attempt to ‘game’ the system, but could also have far-reaching implications in terms of offline interactions when you combine it with smart phones, and facial recognition. Particularly if a bug or glitch could diminish your score and suddenly leave you as someone of the digital unwashed with barely any influence.

In my own work reaching out to people for PR and marketing, I use all 3 services augmented by a fair amount of legwork, but the temptation for a quick and simple answer for some businesses and agencies means that you may end up with fewer people willing to go the extra mile for accurate information, which is obviously a concern for me. And for bloggers etc who aren’t in the top ranks of what to some extent becomes a self-reinforcing list, particularly when absolutely no tracking system is ever completely accurate – whether that’s your website analytics or any social tracking service. There’s always a percentage of error, which humans aren’t seemingly built to remember and cope with in the preference of accepting numbers as certainties.

And one of the arguments for not worrying unduly about the dominance of Facebook or Twitter is that the cyclical nature of things suggests someone will come along at some point and replace them, just as has happened to businesses and industries throughout time. But the eligibility for ranking systems reinforces those selected as the only options.

So are you on Klout, Peerindex and Empire Avenue? Is it an accurate reflection of influence? Or is it just a very basic quantity measure for most of us? And have you been tempted to pump out content more often on the ‘approved’ networks, or try to game them?

Quora with video – marketing dream and user nightmare?

The value of question and answer sites has long been shared by SEO specialists in terms of linkbuilding, and to some extent in social media for relevant traffic. But Quora may have just gone a step further in terms of allowing marketing material to be provided in answers.

The site is now embedding Youtube videos in answers, and converting any previous links to Youtube videos into the embedded version.

Quora includes video

Quora includes video

In some ways that’s a good thing, considering the value of relevant videos in answering the right questions. For instance, when the question relates to music, or sport. And being able to share a Youtube video explaining a technical point could be rather useful.

But at the same time, it also means an additional amount of content for Quora moderators to try and look after to keep the quality of their site up, and an additional way for anyone wanting to quickly push out a load of irrelevant spam videos to get some extra views. After all, the big reason why Google claims Youtube needs to post-moderate videos is that noone could ever manage to watch the huge amount of content being uploaded, and then decide what can and can’t be posted.

Now if enough spammers start flooding Quora with irrelevant videos, the much smaller start-up will have a similar problem.

It also means that you might struggle to load a page with 60+ embedded videos in it if you’re on a slow connection, but that’s probably something we’re just going to have to come to terms with as every site rushes to include video due to the huge rise in both video viewing and growth in video advertising…

The thought process has changed…

So it used to be a case of having a thought, and then deciding whether to act on it. Now that’s changed as I have to:

  • Tweet it with a short link and hashtag
  • Then Facebook it, ideally with a picture
  • Then give it a businesslike description for LinkedIn.
  • Then +1 it, with a few more words
  • Then Tumblr it, ideally with the picture and a link
  • Then blog it here, with a lot more words
  • Then Stumble that post with a nice description
  • Then bookmark it with Diigo and Delicious
  • And maybe bung it on Reddit, Digg or HackerNews.
  • Oh, and maybe any relevant old school forums

And then I need to monitor all of those sites for social validation that it wasn’t a terrible idea. Or I could just decide for myself anyway and go right ahead and get the minimum viable product out there – is it any wonder that the ratio of stuff actually being created to the amount of required self-promotion deemed necessary for success is becoming so skewed?