Woolworths online is a case study in waiting

So Woolworths is going to return as an online-only retailer, having been bought by Shop Direct (which owns Littlewoods and Choice) after going into administration.

Woolworths closes (Pic by osde8info on Flickr)

Woolworths closes (Pic by osde8info on Flickr)

It’s going to be very interesting for a number of reasons.

The first is trying to guess what it will actually sell. It had a music download shop, which closed with the High Street stores, but there’s logical reasoning to suggest digital downloads make a lot of sense. The PaidContent UK article has a quote which claims Woolworths will do entertainment and everything that made it famous on the High Street – but was it really famous for entertainment?

After all, it started by selling children’s clothing, toys and stationary. And Shop Direct might have seen success with Littlewoods, but that’s a name known for catalogue shopping.

And while there’s evidence that ‘bricks and mortar’ shops can do well online, the same evidence lists the top four retailers as Amazon, Argos, Play.com and Tesco.com.

An interesting post on the icrossing blog uses the example of Dixons to show that the move online is the right decision, but mentions how Dixons bought and integrated online photo service Pixmania and the search and affiliate expertise it had.

And that’s where I think Woolworths could very well fall down.

No-one has stated, or even managed to suggest, what the belief will be – and ‘The Bankruptcy of the Non-Descript‘ is what I believe caused the collapse of Woolworths, Zavvi and MFI. (Just realised I’ve restated Mark Earl’s ‘Purpose Idea’ from the other angle.)

Sadly the awesome Brand Tags doesn’t include Woolies. But I doubt entertainment would be first on the list. It’s Pic’n'Mix in both sweets and belief. A ‘five and dime‘ store with sweets, entertainment, furnishings, cookware, pens and paper and other random stuff.

That has a benefit offline, should you need a selection of random stuff, and not want to wander round a larger department store, or go for the clear low cost of Poundland. And if you’re of a certain age, you could meet with your friends and have a cup of coffee.

But online we already have Tesco and Argos. And anything is just a click away.

And in entertainment, Woolies is facing Amazon, iTunes and a music industry that is struggling to workout what it should do to survive.

And those loyal customers who used it as a meeting place are likely to have already found online alternatives – and if they’re not online yet, the prospect of Woolworths won’t make them buy a new PC and broadband.

But maybe there is a loyal niche group who could find a solution – there’s a small group on Facebook discussing it, even if the dreaded brand word crops up too much for my liking.

And I like the fact the Woolworths site is currently displaying a form for comments on the good and bad about the business. Even if the reassurance it’s returning is a bit naff. ‘I haven’t shopped since Woolworths closed’, a man sobbed.

But whether Woolworths becomes something really different and cool with a purpose that makes sense, or collapses for a second time in a supernova of pic’n'mix, it’s going to be fascinating to watch.

New musical solutions to social humans

I’ve been reading a bit about the discussions happening at the MIDEM event taking place in Cannes at the moment, which is a big business 2 business event for the music industry.

Highlights include the fact that the bags for the event have been sponsored by Napster (as captured by Mr Herdmeister, Mark Earls).

The other highlight I’ve enjoyed is the presentation by Gerd Leonard, who is moderating the panel at which the Herdmeister is speaking.

And in the meantime, I’ve also been having my stab at the future of music, thanks to the People’s Music Store (Found via Springwise).

I’ve always been a closet librarian when it comes to collecting music in physical form, and always had a soft spot for the idea of owning my own record shop (Even before I read High Fidelity!)

It’s not completely revolutionary – basically you can set up your store, share recommendations and reviews, and anything sold through your store earns you 10% as reward points to spend on new music via the store.

Interestingly, I’ve just spotted Amazon has released an MP3 widget for affiliates, which helps you to earn a 10% fee for anyone buying someone from the store.

But the next step is also to include user-generated audio for sale.

It will be interesting to see if the People’s Music Store can emulate the feel of ‘your favourite local independent record store’ enough to differentiate itself and offer more than an affiliate mechanism.  In the meantime, I spent five minutes on the site and came up with the start of my own music store.

And there are plenty of other interesting music services out there for buying or even investing in music:

I’m not sure I can conclude with more than starting to wonder about the filter and recommendation mechanisms, and how mainstream media might better fit the future. But the evolution of media and entertainment seems to becoming more like Moore’s Law every week, and not just in terms of technology.

My Christmas: Information as gifts…

One of the detractions around social media, social networking and blogging etc is that there are plenty of people in the ‘real world’ who don’t give a monkeys about the internet.

Which may well be true, but in addition to the somewhat reasonable 140 million+ active users on Facebook, this holiday season emphasised how the world is changing on a personal level – namely the relationship between an online geek (me), and his almost technophobe parents.

It started pre-Christmas, when my folks replaced their aging desktop with a shiny new laptop and signed up for broadband. (For reference, the desktop must be about 10 years old, and they were still on dial-up!)

Then they started asking me to find albums by relatively niche Irish folk artists on Amazon. And my mother decided to borrow Tribes - which is promising as she completed a degree in sociology in her spare time a few years ago with marks I’ll always be proud and envious of!

But Christmas really was The Tipping Point.

For starters, their gift to me was a copy of Malcolm Gladwell’s new book, Outliers: The Story of Success.

My gift in return was a webcam, and a quick lesson in using Windows Live Messenger, Gmail, and Flickr. (We tried Twitter but that’s probably a step too far!)

The reasons were simple:

1. They already have a hotmail email account, and although there might be better IM clients, not only is Windows Live Messenger pretty simple and easy to use, but enough people use it that I wouldn’t be sole technical support.

The main reason is that it means they can see their grandson on webcam whenever we’re online.

2. Gmail is intended to be a starting point for them to hopefully move to Google Calendar,  Google Docs etc.

The main reason is that it means I can share my calendar so we can all schedule our lives and events without playing telephone tennis for days and weeks beforehand. Facebook might also be useful, but that’s for Phase 2!

3. Flickr is a nice way to start seeing the value of sharing images, tagging, etc.

But the main thing is that my dad has always had an artistic side which is always underexploited, and has always be into photography. Plus they can see ‘family only’ images of the family.

We’ve already had a couple of webcam enabled chats over IM, and I’m hoping it’ll encourage them to explore and try other new ways to share and communicate with friends and family.  I’m certainly past the age of worrying that connecting with my parents might make me seem less cool, or that they’d see an inappropriate picture or comment – at my age, the chances to behave inappropriately are frustratingly rare!

Belonging to Seth Godin’s ‘Tribe’

Seth Gogins Tribes available to pre-order

I’ve been a bit remiss in not blogging about Seth Godin‘s latest book, promotion, and social experiment until now. Mainly due to the hundred and one things I’m thinking about – but I have no excuse as my pre-release copy came yesterday as a special gift given to everyone who pre-ordered and signed up for his Triiibes social community.

So far, I’ve got about halfway through in an evening and found it pretty inspiring and hard to put down. In addition, I’ve met some new people, learned some new things, and somehow volunteered myself for a couple of small projects via Triiibes – talk about building engagement right in! And what’s interesting is that although Seth is the nominal root of the community, he’s not putting himself up as the leader, but watching what evolves and responding where needed. I would link, but I’m afraid it’s still invite only.

On the bright side, you can get a free audible version of Tribes, read by Seth Godin himself, for a limited time. You can also get Tribes on iTunes for 95p. There’s also his Tribes presentation on slideshare, and the Powerpoint file to download with accompanying notes.

There really is nothing to stop you becoming inspired to lead your Tribe. And if you still would like the dead tree version: Tribes is available on Amazon for pre-order.

That is probably enough of the Seth worship for one week, but then I saw this great post: ‘Failure as an event‘  which describes the potentially career-ending mistakes and failures which have occurred during his career, and how he’s used them to learn from, and not succumbed to fear. And he’s published it in the middle of a book launch!

Genius!