Twitter etiquette – are Tweeple a better class of people?

Every popular social network contains people and accounts which, for one reason or another, are undesirable. Spammers, con artists, egomaniacs (Isn’t that all of us?), the plain offensive etc all inhabit the social world – as they do in the real world.

Recently I unfollowed 3 such accounts on Twitter. None were malicious in the same vein as people setting up phishing scams. But two constantly used it as a platform for personal attacks – either against one individual, or against a group of individuals, without providing anything of value.

A third autofed his latest blog entries but refused to engage in conversation, or even reply to direct messages. That’s just about excusable if you’re constantly breaking lots of news e.g. @BBC for BBC News, or you’ve reached the scale of someone like Robert Scoble, who follows and is followed by over 20,000 people. It’s not ideal, but excusable…but if you’re batting at under 100 for example, then there really is no reason for ignoring anyone who wants to interact with you.

That all might seem a bit negative – but then I flipped it around in my head. I’ve unfollowed 3 people – not had to block them, or complain about them, but just unfollowed them with a simple click of a button. But due to a policy of reading through a few details before adding people, those are 3 of 714 I’m following. So that’s 0.42% of all the people I have chosen to follow, and an even smaller percentage of people that I’ve had any contact with.

It’d be interesting to find out how this compared with other networks, but from a subjective viewpoint, it’s a lot less. And the number one connection tool for irritation still seems to be Myspace.… The perentage on there is probably closer to 20%!

It’s why we persevere with Twitter despite the downtime, and it’s why Plurk is gaining traction. The days of average users amassing 1000s of random contacts for the sake of it is waning by people who actually want to use these tools for a tangible benefit. The days of using them for what my colleague, David Cushman describes as ‘self-forming communities of (global) niche shared interest’ is here for more and more people. And Twitter is all the better for it…

Even the industries you think get Web 2.0 can miss…

When you imagine the markets which should be embracing the internet, communities, and engagement, you’d imagine marketing, PR, and media would be all clamouring to be at the forefront of the list.

So it was a bit of a shock when I noticed a distant Facebook friend had been banned from using the social network whilst at work. At a PR firm…

In a world where the broadcast model of traditional PR and media will become less and less effective, I’d be making sure my employees knew Facebook, and their business contacts, incredibly well. Rather than emailing 400 journalists with one stock message, why not spend time looking at their profiles, their interests, and their hobbies. Find out what makes them tick away from work, and use all that information to invidually target the most receptive journalists and outlets…

And increasingly you’ll be needing to reach an army of bloggers, and amateur writers. How will you even find them without building a network now?

Or you could just send out a mass email and hope it isn’t caught in a spam filter or deleted…