On stage for Jigoshop…

I recently popped along to the WordPress London Meetup on behalf of my client, Jigoshop, who provide a free, open-source WordPress eCommerce platform.

As part of a double act with Lead Developer Robert Rhoades, I attempted to explain a little about how Jigoshop operates as a business based on a free download, open source code, and working with the WordPress community, whilst Rob explained some of the tips for working with the software as a designer or developer.

Here’s the presentation – I attempted to go for extra open source kudos points by using Open Office Impress, which then got merged with Rob’s Mac-based slides via Google Docs, causing all sorts of formatting fun. Thankfully neither of us is responsible for design!

And as a bonus, it turns out that the presentations were being captured on video. So if you’d like to watch the slides accompanied by our mumblings, you can watch it here.

I’m also available to talk about technology, wordpress, marketing and digital content for birthday parties, bar mitzvahs and christenings – you can contact me here!

How to kill a cultural icon…

There’s a classic Bill Hicks routine which states that as soon as you appear in a commercial for a product, you are removed from the artistic cannon forever. And I struggle to think of a time when applying that role would have caused me to miss out on something particularly great – although the age-old tradition of celebrities popping up in seemingly random adverts in countries like Japan mean they may be some examples.

But what happens when the stars aren’t human, but characters in a story which has become immensely popular and adopted by millions around the world with their own passionate interpretations and fandom? OK, so we should probably be used to this by now, judging by the way this particular story has been used, exploited and hollowed-out for every possible revenue stream, but still…

So the character whose entrance into a rebel ship inspired fear and nightmares in generations of people is now a middle-management consultant to a chain of average computer retailers.

And then this happens…

If you remember all those strange people around the world who declare themselves as a Jedi whenever a census appears, a reasonable percentage of them aren’t doing it entirely as a joke – there’s enough evidence online of the Jedi mindset being compared to a more recognised religion. Without debating the merits of each religion, this is essentially like seeing the head of whichever version you follow decide to start pimping themselves out for commercials.

I’m done with Star Wars…

I don’t remember the first time I watched Star Wars, but I do remember a friend actually having a film projector at an early  birthday party to screen The Empire Strikes Back. And whilst my collection of toys was sold by my father without my knowledge when I was a teenager, thus destroying a potential retirement fund, I’ve since discovered that my Star Wars lunchbox still survives in a dusty corner of the garage. And I do have the original trilogy on VHS just so I could show my son that Han fired first, just as it should be.

But that’s balanced with the fact I don’t expect every piece of entertainment to be an artistic statement, the history of merchandising and utilising the Star Wars world to extract every last penny from it, and the fact various adverts have appeared in the past with some of the characters – I’ve discovered Yoda apparently also picked up a cheque for a Japanese advert a while ago, like so many other stars.

I’m in my 30s, I’ve worked in the publishing and entertainment industries for 10+ years, and I know how all this works – and yet I feel a sense of loss with the resignation. One of the guiding stories of my childhood, which I wanted to share with my son as he grows older, has now lost any magic it had. It’s no more meaningful than whichever animated feature will be on the side of Happy Meals next month.

Marketing with listening and meaning:

If you’re one of the growing number of companies embracing the approach of standing clearly for a defined purpose, then you might believe you’re above this risk.

And if you’re just in the business of churning out a product, perhaps an unexciting one, then you might believe it doesn’t matter.

But the important thing is that I don’t think George Lucas and everyone else involved had set out to make a serious artistic statement which could spring into a belief and support which has last 30+ years. He made some films, and realised that there was more money to be made around them than directly from them – particularly pre-VHS, DVD and Streaming.

The meaning and experiences came from the people who watched,shared, discussed, and believed – would you know if the same thing was growing around your brand? Are you not only monitoring but paying attention, analysing, listening and shaping your future in that context?

Watch Chatroulette jump the shark….

I’m watching the usage of Chatroulette carefully at the moment as it could be about to prove a theory I’ve had for a while…

When I’ve researched streaming video/webcam sites in the past, I’ve seen that besides some notable brand channels, the majority of broadcasters seem to be under 20, and the most popular ones then to be female. And due to the often disturbing nature of the conversations and videochats that arise, the likes of Justin.tv, Stickam etc have all tried to clamp down on this behaviour with automated and human filtering and moderation. They’ve tended to focus their efforts on encouraging brand content and integrating with platforms such as Facebook, whilst suffering the occasional challenge from their use for the illegal rebroadcasting of PayPerView sporting events etc.

Yesterday Chatroulette founder and CEO Andrey Ternovskiy posted a lengthy and thoughtful post regarding the service famed for the frequency of naked males appearing on webcam – the speed with which you cycle through prospective chat partners highlighted how many guys looking for an audience.

‘ Recently I decided to seriously look into issue again, and I’ve had a breakthrough.
Luckily we all live in a real world, and we can easily apply the laws of a real world even on an internet application. With the help of a few good developers we’ve started collecting information, such as IP addresses, logs and screen captures of offenders who actually break US/UN laws by broadcasting inappropriate content in a specific situations. We’ve captured and saved thousands of IP addresses of alleged offenders, along with logs and screenshots which prove wrong behavior. We are initiating a conversation with enforcement agencies and we are willing to provide all the information we have. I hope that with help of a Criminal law we can finally get the problem out of our shoulders and get existing organizations which usually solve these kind of problems to help us.’

I definitely agree with measures to prevent images being received by anyone who hasn’t chosen to see them, or those who are below the age at which they can choose for themselves.

But I’m struggling to see exactly how Chatroulette will continue to function without the reason it came to fame in the first place – the notoriety for nudity. The launch of Channelroulette means that there’s a specific part of the site for those wishing for more adult content, but there’s still no age restriction or barrier to anyone entering, and as the audience is split into groups, the serendipity of a large, random pool of potential connections is going to be minimised.

So I’m going with two hunches – the decision to crack down on offensive/illegal activities was prompted by the investors in the service (The ability to capture IP addresses and screen captures doesn’t seem particularly revolutionary), and traffic to the site is about to take a big dive.

Possibly there’s a revolutionary new video service about to spring out of Chatroulette which might leapfrog Justin, Stickam et al in their efforts to increase the revenue from broadcasting webcam streams. But there doesn’t seem to be a clear path at the moment, considering Ternovskiy ends with the hope ‘someday our service will become a beautiful video world, an internet country with no borders and locations’. Just after mentioning their new location-matching algorithm).

Video is definitely significant as broadband speeds increase (and sadly data caps often decrease), but it still tends to be primarily a consumption  medium with significant streaming and distribution costs. And I’m not sure Chatroulette is going to move any further than the existing services in creating successful video-based businesses.

Digital business needs to be effective more than efficient

One response to a changing economy, whether global or digital, is to pursue efficiency. Cut costs, overheads, staff and anything else you can to make your company as efficient as possible.

I’m quite obviously not Umair Haque, but I’ve been in companies or known friends and associates who have all been part of this drive at various times. And I’ve got a theory that even if it worked in the past, it’s not going to work for companies in the global digital world.

Rather than becoming ruthlessly efficient, companies now need to be incredibly effective. For starters, efficiency only gives you an advantage if you’re either going to use the excess cash somewhere else, or your main rivals are going to go bust first. And anyone that does invest is going to grab a big advantage – in a global digital world, there’s going to be someone somewhere that has a bit of cash available.

Instead, the focus needs to be on effectiveness – for consumers as well as your business. It’s efficient to deal with everyone in 20 seconds and move on. It’s effective to take the time to ensure good service and a repeat customer for life.

For example – somewhere like the retailer Argos would be seen as efficient. Give consumers a catalogue, and distribute from big warehouses without investing in floor space to display everything or salespeople to demonstrate it.

Meanwhile I’d say Zappos has always been incredibly effective – there’s a huge level of interest in the UK even though they don’t sell here. Offering new starters money to quit, or spending time on Twitter and Facebook providing great customer service probably isn’t the most efficient thing to do. But it’s damn effective.

  • Combining digital and offline teams is definitely efficient. But only in some circumstances is it effective.
  • Cutting back on digital to focus on traditional revenue generators is efficient. But it’s not going to be effective over time in what are declining markets for everyone.
  • Using a social network to broadcast out your messages to everyone is efficient. But if people see it and don’t act on it to generate any revenue, it’s not effective.
  • Running everything from a centralised template is efficient – but when people see it as a lack of effort, or get bored, it’s not efficient.
  • Running the least amounts of resource is efficient. But it isn’t effective if people leave/get ill/rivals staff up to provide better service etc.
  • Providing free drinks to staff or other benefits isn’t efficient. But if can be very effective.

I’m not saying you should, or shouldn’t do any of the examples above. I totally believe that utilising the digital world, particularly innovation, social networking and customer/vendor relationships etc will give you a huge advantage over rivals which either don’t use them, or use them badly.

But whether you’re using digital or offline, internal changes or external, or trying to improve social media marketing, the essential thing for 2010 is to look for the most effective route to a return, not the most efficient.