Lipstick on a pig….

Considering the current snow disruption to travel, and the fact that I had to cancel meetings today due to being stranded, the news that East Coast trains are about to appoint a new advertising agency came at the perfect time.

No disrespect to the advertising agencies involved, but I’m not sure any advertising agency is the solution to the problems East Coast has. Even when they’re not stumped by the presence of snow in winter, any advertising has to compete against the daily criticisms being made by paying passengers.

Peterborough station - 7:50am

Image by BadgerGravling via Flickr

Overcrowded, under-resourced, and charging for previously-free and unreliable wifi are just some of the things which advertising won’t solve. Add in the costs, the difficulty of reserving seats, the lack of effective information on delays, and you’ve got a pretty steep challenge to solve.

Enhanced by Zemanta

Will Microsoft listen to the FixOutlook Twitter backlash against Outlook 2010?

One of the strengths of Twitter is the ability to get quick feedback, but Microsoft might not be seeing it as a positive right now.

I first picked up on the complaints about Outlook 2010 and the resulting FixOutlook site via Hacker News on Wednesday morning.

The reason the movement have started is that Microsoft intend to use the Word rendering engine to display HTML emails in Outlook 2010, and this means:

for the next 5 years your email designs will need tables for layout, have no support for CSS like float and position, no background images and lots more. Want proof? Here’s the same email in Outlook 2000 & 2010.

That means angry developers, which is never good on the internet. The use of Fix Outlook, which is a nicely presented stream of people ReTweeting the message (HT to Neville Hobson for a nice summary and digging a little into who is behind the site), and the move from core users to mainstream means the site went from 7,500 tweeters at around 1pm UK time on Wednesday to 16,676 just five hours later. And it doesn’t show any signs of slowing down yet!

Especially as it’s now being picked up by the likes of Mashable.

The main questions are how significant Microsoft will see this protest, in comparison to the likely number of potential Office customers who don’t use Twitter and won’t understand or care about tables or CSS – and whether that significance will result in any action on their part.

But even if it’s a small group numerically, considering the relatively high proportion of digital workers and developers using Twitter, it’ll be interesting to see what happens over the next few days.

Techcrunch and Microsoft: Two WTF? moments…

Two items appearing in my Google Reader subscriptions almost led to me exclaiming WTF? on a crowded Monday morning commuter train. (Post now updated due to more info – see below)

First up was the strange experience of seeing Michael Arrington and Techcrunch complain about someone posting a video of the Crunchpad which ‘was not a sanctioned or official video‘. And which has since been taken down. The video was of the CEO of Fusion Garage, who are partnering with Techcrunch on the Crunchpad, unboxing the last prototype.

Let me repeat. Techcrunch has complained and taken down video which was ‘not sanctioned or official’.

Techcrunch.

On the plus side, it’s relegated the Mike Arrington call to end handshakes to the second most bizarre thing I’ve read on Techcrunch.

On a more positive note, Techcrunch also revealed a major Microsoft marketing blunder.

If you download Internet Explorer 8 through this specific site, Microsoft pledged to donate 8 meals per download to a group called Feeding America.

As MG Siegler pointed out, there’s a slight problem. For each download, Microsoft pledged to donate $1.15 to a maximum of $1 million.

‘Only complete downloads of Windows® Internet Explorer® 8 through browserforthebetter.com from June 8, 2009 through August 8, 2009 qualify for the charitable donation to Feeding America®. Microsoft® is donating $1.15 per download to Feeding America® up to a maximum of $1,000,000. Meals are used for illustrative purposes only. Meal conversion is effective until June 30th, 2010.’

Which means that each ‘meal’ would be $0.14.

*update 1pm*

As revealed in the comments below, the figures for the cost of meals is actually directly from Feed America’s figures, so it’s incorrect to state that Microsoft set the cost of a meal at $0.14. Rather, it’s bloody impressive Feed America manage it!

I’d still argue that $1 million is a relatively small commitment comparative to the other marketing campaigns etc which Microsoft is running – and that the IE8/Feed America donation is definitely part of a marketing plan.

Oh, and for the record, I’m an MS fanboy if anything as a PC person over Macs, and an Xbox fanatic!

*end of update*

As MG has gone on to explain in an update, it’s a good thing that Microsoft has pledged money to a good cause – it’s just that $1 million is somewhat dwarfed by the $80 million that is being spent on Bing promotion – and linking it so tenously to the number eight is marketing gone mad.

You can imagine the meeting:

“Why don’t we do something with social responsibility – how about donating some money when someone downloads IE8?”

“Yeah, but how does that promote us? Where’s the brand? Hang on, why don’t we donate 8 meals per download, and that way it promotes IE8″

“That will cost us a lot, though”

“Yeah, but if we limit it to $1.15 in the fine print, noone will notice, and we’ll look like we’re as nice as that company who do no evil”

Lesson 1:

If you’re going to embrace the idea of social responsibility properly, it’s probably better to be honest and open about what you’re actually doing, and build on that goodwill, rather than trying desperately to tie it into your brand message and then looking like a bunch of cheapskates.

Lesson 2:

And as a journalist, I’m well aware of the need to offer companies a ‘right to reply’, and the benefits of going through official routes to fact check etc – but I’ve also lost count of the Techcrunch stories which get put out as quickly as possible, and then updated as facts are checked to ensure speed of information, and a fast placement on news aggregators.

If you’re going to live by the sword of fast tech blogging or social responsibility, then you also have to be willing to accept a few flesh wounds…

Not long left to make a contribution to Tweetgiving

TweetsGiving » Home
Due to the complications of time differences and my dodgy maths, there should still be time to check out and contribute to Tweetgiving, which is aiming to raise $10,000 for a new classroom in Tanzania, and is almost there – but the project only runs until 12pm (EST) on Thursday, November 27, 2008 so get in quick.

If you want to read a great post about the idea – and also what makes it such a great campaign, take a look at the always interesting and readable David Armano – What Brands Can Learn From A Turkey.

And if you want to donate without visiting the Tweetgiving site, then you’ve still got an option: