TheWayoftheWeb

I’m a big fan of much of the work the BBC does online, and in general it does a very good job of providing a massive amount of content in a fairly logical manner.
But using the site as a consumer with a couple of urgent needs highlighted a couple of things which I think are [...]

[Read more →]

For a while I’ve read various people debating whether ‘traditional’ terms for people online are still effective. Do we really just want ‘visitors’ – as if they turn up, pay their museum entry fee, look at the exhibits and then leave? Or is it fair to assume they’re users – as if we’re peddling heroin? [...]

[Read more →]