For a while I’ve read various people debating whether ‘traditional’ terms for people online are still effective. Do we really just want ‘visitors’ – as if they turn up, pay their museum entry fee, look at the exhibits and then leave? Or is it fair to assume they’re users – as if we’re peddling heroin? Especially as a ‘user’ is linked to user accounts and usernames. And only those who actually make a transaction can really be termed ‘consumers’. (They’re not ‘Unique Users’ in analytics/metrics, they’re Unique IPs…but I think that’s not something that can be changed now!)

I think it’s a shame that ad agencies and computing have sewn up ‘client’. It’s more informal than consumer, and yet infers a bit more choice and power on the part of the individual than the other terms. And like an agency, any website publisher has to constantly evolve and adapt to meet the needs of their clients…

I did try to work out a reason for renaming the audience Flibbertigibbets, but even my tenuous grip on reality struggled with that one.

So, like an age old riddle, what’s someone who can come and read a website and leave, come and interact, or come and take part in spending money?

So far, my best effort is ‘Participant‘. If we accept that participation starts at going to a url and observing the content, and goes up to spending every second of the day interacting, posting, uploading and purchasing. And if you look at the Wikipedia entries for participation, it starts to make sense:

‘Participation, in addition to its dictionary definition, has specific meanings in certain areas.

• Participation (decision making), a notion in theory of management, economics and politics
• Participation (VR), a notion from virtual reality
• Participation (ownership), sharing something in common with others
• Participation (Finance), getting some benefit from the performance of a certain underlying asset

• Participation constraint (ER modelling), a special case of a multiplicity constraint’

So it can incorporate decision making, benefit, multiplicity, sharing, and being involved in a virtual reality? If you really want, you can split it into Reading Participants, Posting Participants, Uploading Participants, Buying Participants. You can even have a past participle if it makes you happy!

I’d be interested to know if other people think it’s a change worth making, and whether it’s worth participating or not?