Nice feedback on my ALPSP presentation…

Always good to get some nice feedback…

‘Dan Thornton provided a particularly insightful introduction to online
communities at a recent ALPSP seminar. The detailed analysis of the
available options for publishing in its varied forms provided an exciting
launch pad for the day itself and provided food for thought for the many
academic publishers attending the event.’

Nick Evans, Chief Operating Officer, Association of Learned and Professional
Society Publishers (www.alpsp.org)

The slides in question are ‘Building online communities to support successful media brands’.

Is any magazine company leading the way digitally?

Does any magazine company have a clear strategy for their digital business? Viewing it from the outside, there seems even less chance of picking who will be successful in the future.

Dennis Publishing seemed to be leading the way with online mags Monkey, iGizmo and iMotor, but has gone on to buy The First Post and  bit-tech.net. Now it’s buying Kontraband, which has been around for 10 years, and has seen unique users decline from 10 million to 3 million as online video has solidified around the likes of Youtube and the BBC iPlayer.

Integrating video from a Dennis-controlled site into the other properties might make sense – after all, the various outlets guarantee a certain number of views, and there won’t be a need to share revenue with Google/Youtube.

Future Publishing is adding an online album club costing £3 a month for Classic Rock to let people read online reviews and download advance copies of the accompanying albums.

Meanwhile Conde Nast is closing Men.Style.com to focus on a new GQ.com website, Businessweek is up for sale by McGraw-Hill, and my former home at Bauer Media has been pretty quiet on the digital front since relaunching Aloud.com and shuttering Ditto.net (which has now been removed entirely from the internet).

So what seems to be a wise move?

Dennis expanding their portfolio seems logical, especially as they can now experiment to see whether their own revenue from Kontraband makes more sense than the bigger marketing potential of Youtube, and whether they can entice their 3 million unique users with some text to accompany their videos.

Conde Nast aligning their online and offline titles is also a good move – too often companies have tried to build portal sites which incorporate a number of magazines – to hide costs and a lack of content and resource – and have ended up trying to establish new brands whilst confusing audiences.  And there are some really viable alternatives…

What don’t make sense?

I’m not entirely convinced by an online album club – granted the Classic Rock audience are more likely to be familiar with an album club than torrenting MP3s, but is there enough to justify £3 in the face of memberships for the increasingly familiar Spotify and Last.fm? Plus the music labels are making their own moves to become content providers, along with the artist themselves.

Having worked on Ditto, obviously I’m biased about it, but as it was pretty much quiet on the staff/development front, it seems strange to save some minimal server costs.

Oh, and I’m still not tempted by the print UK edition of Wired. Besides the obvious ‘geeks on the internet’ issue, I’d have rather seen a larger U.S. edition which included more UK coverage and content to boost awareness of UK companies, and to go further to justifying the cover price.

Any less confused?

7 reasons why companies need social media managers

There has been a lot of debate recently about the need for companies and organisations to employ social media managers and specialists in a dedicated role – the main criticism appears to be that the role isn’t needed because employees already use social media.

That might be the case in a limited number of small organisations, but someone will end up as an unofficial social media expert. And as someone who performed the role for a large organisation, I know there are a number of good reasons for having one person as the focal point – even if every employee is actively representing the group or company.

1. Justification: Are employees going to use social media effectively when they have senior managers questioning whether it’s worthwhile?

2. Guidelines: Most people have a reasonable amount of common sense, but if you haven’t got clear guidelines for employees to refer to if needed, you’ve got no excuse when they get things wrong. And all it can take is one personal attack for even the most responsible employee to make a mistake. That’s assuming they even keep up to date with the latest legalities of using social media in addition to their day job.

3. Analysis: Do you know what’s working? And is a social network referring the most traffic because of scale, or because other social networks are being ignored or done badly?

4. Co-ordination: Do you trust independant employees to know where exclusive news should be revealed first? Or could a status message or tweet destroy your carefully planned campaign? Is the right content going online at the right time, to coincide with the right development work?

5. Research and Development: Is Facebook more relevant to your company than Bebo? Will you reach the right people on Twitter? And should you be improving the forum on your site, or developing a widget for social networks? The answers are different for every organisation, and indeed, every campaign

6. Coordinating external resources: Do you know enough to decide between a good and bad external agency when it comes to social media? And in a large company, are you sure other departments aren’t hiring other agencies at the same time?

7. Crisis management: When something does go wrong, you need a plan in place, and someone who can manage an effective response.

Whether or not social media is a specialist role, or part of a wider remit, there needs to be someone with the authority and accountability to ensure that the work feeds into the wider business effectively, with an effect on product development, customer service, SEO, and business strategy.

Ads and Paywalls won’t save newspapers and magazines

Numerous newspapers and associations of publishers are discussing the topic of paywalls for specific content or entire sites in an attempt to ‘create value by beginning to charge for it’ in the words of the American Press Institute.

Sadly for that plan, it’s not 1998 or 1898, and I’m not sure how charging for something creates value. The value that should have been created was lost when sales teams bundled online advertising as a free or low cost ‘added value’ bonus to print advertising, at a time when online adverts were capable of getting a decent click-through rate – and then not investing in helping advertisers to utilise new opportunities to better connect with their prospective customers.

The end result is that display advertising is generally decreasing in direct effectiveness and value (although there can still be branding benefits), and attempts to offer more innovative solutions generally fail because advertisers find it too much of a leap from simply booking the biggest reach at the lowest price they can negotiate. Those advertisers that are more innovative, meanwhile, have already started learning that they can create their own content and interaction directly with customers.

And the paywall debate continues to ignore the problem.

Instead it’s simply gouging consumers instead of advertisers.

I already have a paywall around newspaper content – which is one reason why I don’t buy print content. Every day I walk past racks of printed content protected by a cover price, because I can quickly access a wealth of equivalent content online, tag it and save it, interact with it, and often interact with the authors of it – whether bloggers, or increasingly mainstream media employees.

Want an example of ways to monetise a piece of content effectively – this is probably my favourite example of making the most of it.

It means investing in the content creators in your company who can connect and leverage levels of interest – whether they’re a celebrity columnist or an editorial assistant. It’s easy to forget the passion people feel for their favourite title or writers when you’re stuck inside the bubble all day.

It means creating value worth paying for and then offering people the chance to invest in it. And people need to be able to judge and justify the value for themselves – not be forced. Think forcing people works? Bugmenot begs to differ.

And it means creating value for the businesses who are looking for new customers.
I’ve seen companies move advertising budgets because a commercial person switched companies after giving them great service and helping them learn better ways to connect and make sales. If that person was able to educate more businesses, the demand from competitors and other companies would follow.

The problem is that doing all this requires more work, which could reduce the profit margin – but I’d rather have a small profit that can grow, rather than heading for losses.

US print advertising sales

US print advertising sales

U.S print ad sales dropped 28.28% in the first quarter of 2009, losing more than $2.6 billion in ad revenue. There’s a lot more analysis on Alan Mutter’s Reflections of a Newsosaur, including breakdowns by category, but losing almost a third of the value suggests U.S. print ad sales are reaching terminal velocity, and the rest of the world isn’t going to be far behind.

Online sales also fell by a record 13.4%.

That doesn’t mean businesses don’t need to sell as many widgets and doohickies than ever.

It means they can’t see enough value in print or online newspaper advertising to use a recession-hit budget.

And those that survive the recession will have had a crash course in finding alternatives which are more cost-effective and justifiable. They won’t be rushing back.