When personalised emails turn ugly

I’m all for personalisation and customisation. When done well, it can be a brilliant tool for helping people to feel part of a community.

But with anything good, there’s always a risk that something will go wrong if you’re not careful.

Hence why I had to chuckle when a recent major conference (6 letters with a : in the title) emailed me. They’d already emailed in previous weeks with various offers, but the two last minute emails I received undermined any interest they’d built up.

Because they were both addressed to ‘Steve’.

Now my name isn’t Steve. My middle name isn’t Steve. And even those people who have addressed an email to my blog have said ‘Dear TheWayoftheWeb’, which is fairly bland, but even they didn’t call me Steve.

So, just for the record, I’m not called ‘Steve’.

Does social media really increase your emails?

Social Media leads to more time spent on emails, according to a new study by Nielsen (Found via Mashable).

Apparently heavy social media users spend much more time consuming email each day, and it seems to only be increasing judging by the study. There’s no inference whether this is a good or bad thing, but the question I’d be asking is whether it’s also affected the amount of time spent on the telephone, in meetings etc. I probably spend less time on the telephone now than at any point in my life, and yet I’m keeping in contact with far more people on a far more regular basis than ever before.

How to tackle the email increase:

Nielsen and Mashable both point to the sign-up and notification emails as being the biggest cause of the email influx – but there’s a really, really simple solution.

In addition to my two main email accounts (work and personal), I have an account at OtherInbox which has been utterly fantastic at keeping all the notifications etc out of my way unless I actually need them.

Put simply, Other Inbox is web-based mail, but rather than the normal email address, you get an @username.otherinbox.com address (so mine is @badgergravling.otherinbox.com or @badgergravling.oib.com – cheers for the tip Tim). All I then do is insert the name of the social media site (or anything else I fancy) as my email address – so thewayoftheweb@badgergravling.otherinbox.com.

When that address is emailed by the site, Other Inbox automatically creates a folder of the same name and files every email from the site in the right folder.

So anything likely to clog your inbox gets filtered, filed, and saved for 30 days with a free account (paid accounts are really cheap and worthwhile for permanent archives). And you can integrate it with Gmail, access via IMAP etc, etc.

End result – a far less cluttered inbox every day, and storage for those set-up emails you’ll realise you need in two year’s time.

Saturday link round-up

Some interesting links for the weekend:

London’s best free wi-fi hotspots – Timeout: The type of guide I kept meaning to find/write, and suddenly it appears!

Email is such a blunt tool – Neil Perkin: Neil not only writes consistently great posts but always seems to find the perfect images to illustrate them, along with brilliant visual presentations.

Social Media is good for you – Faster Future: Nice post from Dave Cushman as a counterpoint to the shock headline-grabbing about how Facebook/Twitter etc are replacing the other scourges of humanity – the radio, record player, television, video nasties, video games etc. See also my earlier post responding to the social networking health threat

Gordon Brown is apparently going to protect ‘high quality’ content on the internet – Cnet: For ‘high quality’, assume he means traditional media – and for how he’s going to protect it – he has no idea, or at least he isn’t telling anyone…

Swedish ISP won’t retain user data – Ars Technica: ‘Jon Karlung, the head of ISP Bahnhof, says that his company won’t turn over any user data to authorities because it refuses to keep any log files. That decision is legal—for now’. This is why I love the Swedes so much!

Your web location, location, location

Thinking about the merits of Facebook Connect and Google Friend Connect as ways to provide one single online identity for whichever sites you interact with, I realised how hard it can be to find me.

Sure, my two blogs are reasonably well known, I’ve got a reasonable reputation for both my real name and my pseudonym, and all of them are findable via a quick search.

But so many sites still use email addresses as a means of locating people.

A quick total reveals.

1 work email address

1 personal email address on gmail

1 personal hotmail address

1 email address I use for sites involving payments

3 online email addresses I no longer really use, but check occasionaly

1 email address which I use for sites which I’m signing up for and want to filter out before they reach my inbox in case of trust and spam.

So that’s 8 possibilities, plus a few others I’ve used for other projects. And I know I’m more geeky than the average human/internet user/person who doesn’t spend hours on Twitter – but the route I’ve taken to get here hasn’t been particularly unusual. So perhaps finding people by email is becoming less and less practical?