Twitter traffic overtakes mainstream news

Twitter website traffic has overtaken both the New York Times and Wall Street Journal for April 2009, as picked up by PaidContent and expanded on by ReadWriteWeb.

Which is a handy stat, but….

Are we really comparing like for like, or is this as misleading as comparing print and online figures?

For starters, we’re looking at website traffic, and although publication has numerous ways to be accessed online, I’d risk assuming that Twitter’s proportion of mobile and desktop client access is greater than that of the newspaper sites – which probably means the numbers went past the paper sites long ago.

And where’s the measures of interaction for comparison? While not every Twitter user is interacting, and newspaper sites are building in increasing routes to conversations and communities, surely it’s the engagement, interaction and effectiveness of Twitter versus other sites which is of as much importance? Even when it’s breaking news, e.g. Mumbai, the ability to converse with both the source and others is built into Twitter to a far greater extent than the paper sites.

Finally for a comparison – what amount of data is being generated by the different sites?

That’s surely of major importance considering the changes happening in general searching:

First hands on test with Wolfram Alpha

Google search tools moving closer to ‘real-time’

And considering the current wave of new and improved Twitter search tools:

Scoopler

Twitscoop

Tweetmeme

Oh, and major changes to Twitter Search itself.

Whether or not the current buzz and celebrity/mainstream adoption continues, or whether a backlash increases along with the pretty high drop-out rate from people trying Twitter for the first time, it’s the levels of data and engagement which are key to the longterm success, and routes to monetization for Twitter, rather than sheer mass audience numbers. Particularly when the types of both advertiser and advertising which are going to be most effective will also be quite different from traditional publishing outlets.

Why it’s dangerous to compare print figures to website stats

Although hardly newspaper/print apologists, both John Duncan and Martin Langeveld have posted interesting articles trying to compare the print/online split in newspaper readership in number terms. Duncan comes in with online having 17% of page impressions on Inksniffer using the Guardian as a case study,  while Langeveld posts that only 3% of newspaper reading happens online.

While I totally agree that it’s easy to overestimate the online figures in comparison to print products, and both articles are good reality checks, I have to say that I think comparing print and online readerships directly in this way  is equivalent to comparing the number of people who drive cars with the number of people with vowels in their name.

And touting the eventual figures is very dangerous.

For starters, the readership of print titles rests on research figures for average shared readership of titles. For instance, the metrics John Duncan quotes are:

From 2007:

Average daily UK uniques for Guardian website: 270576 (after discounting overseas readers etc).

Average UK sales of Guardian/Observer: 310788

But then the UK sales figures is multiplied by 3 to take into account shared readership, becoming 932,364, on figures available by the Guardian.

Meanwhile Langeveld refers to an engagement study from the Newspaper Association of America conducted in February 2006, based on 4594 respondents to a survey.

Now shared readership definitely happens, and without being able to actually see what people do, rather than what they claim, it’s impossible to be totally accurate.

But…

If you’re taking shared readership of print products into account, then surely you’d also need to factor in people reading newspaper website content without ever being logged as a visitor to the site?

That includes people blocking cookies, people using RSS, people reading reposts of newspaper content (Great example of the spread of multimedia news by Martin Belam by the way), people reading content via aggregation sites and site scrapers etc, etc.

And by the time you’ve taken into account all the vagaries of print readership figures (which aren’t a bad guide to something so difficult to measure), and then taken into account the vagaries of online measurement (Less inaccurate, but still pretty fairly vague), and using data and research from 2+ years ago (But that’s probably the most recent readily available)  it starts to be apparent that quoting a an exact figure is pretty irrelevant – especially when some people will undoubtedly take it as gospel.

After all, two years ago, Facebook didn’t have 200 million users, Twitter had just launched, there was no iPhone, there was less broadband penetration in the UK, there hadn’t been events like earthquakes or Mumbai to highlight realtime information, etc, etc.

And there’s a big elephant in the news room: Whoever said that print newspaper readers were guaranteed to only be getting their online news from newspapers?

I can get digital news on my mobile or my PC, via text,audio or video, and via social networks, blogs, websites, link aggregators, RSS, podcasts, videocasts, and from global sources. Whether or not print titles are only seeing a small percentage of their print readership visiting them online is less relevant, than how many of those readers are getting news content online from any source.

So what can you do?

When it comes to looking at the situation now and for the future, the numbers are far less important than looking at data trends.  I’d much rather base a theory or business strategy on a few years of data showing a rise in one area and a fall in another. The numbers are rough guides to point towards when the trends are in the same area, but that’s all.

Just to reiterate, I don’t want to criticise John and Martin for doing what is a useful, if flawed, exercise to highlight caution in assuming that online readership is bigger than it really is, or that print readership is smaller than you might think. As I tried to comment on the Nieman Labs site (sadly it vanished into cyberspace after I submitted it), it’s the way the information is being presented that worries me.

Offline example of social media marketing by the local Chinese takeaway

Back in November 2007, I wrote about a new Chinese takeaway restaurant in Peterborough which was doing a great job of making an impression by engaging with it’s consumers.

Kung Fu Kitchen explained its belief in a letter sent out with vouchers and other goodies, and then followed up meal deliveries to check everything was OK – and funnily enough, we’re still ordering regularly from them 12 months later.

Which is how we spotted something new:

kungfukitchen

(Excuse my crap photography – I was full of the Salt and Pepper chicken wings and Roast Duck curry).

It’s exactly the sort of thing being recommended by marketing experts like Chris Brogan, for example.

And the brilliant thing was that it wasn’t just a big sales pitch – the biggest spaces were given to details of Chinese New Year, the martial arts grading of the owner’s daughter, and a plea for help due to problems with the owner’s Sky system.

The details of some sales vouchers and a spicier curry after consumer feedback was approximately 1/8th of the total newsletter.

It’s no wonder they seem to be getting more and more popular – and yet they still seem to deliver great food incredibly quickly. The only strange thing is that they have an email address to contact them, but haven’t put a website up on their domain yet.

I wonder if I should offer for some free food!

No comment needed on NUJ comment

Happened across this post, via Antony Mayfield.

Regardless of the actual post, what really caught my eye was in the comments by Chris Wheal:

First:

‘Let me reiterate a principle of journalism: You contact the subject of a story and put the allegations to them before you publish.

Had you done so – contacted the NUJ or me, as you know I chair the Professional Training Committee – you’d have had an explanation.

The story would have been much less interesting. It would have been: Tired NUJ training chair, angered by poor journalistic standards on blogs, asks committee to engage with bloggers to try to raise standards.’

Followed by:

‘The NUJ believes that journalistic standards should apply across all media. If that sounds out of touch, and old-fashioned then sorry, I must be a dinosaur.

The NUJ fails to police those standards as well as it would like in the tabloid press due to the powerful media owners, weak industrial relations legislation, lack of a contractual right to refuse to do unethical stories and a host of other reasons.

The NUJ fails to maintain standards in blogs because bloggers themselves rejoice in having lower standards.‘ (emphasis mine).

I’m pretty sure I don’t need to add anything, except: