TheWayoftheWeb

Despite the constant call for companies to engage in customer service via social media, it’s rare anyone points out that the people running the social platforms are generally a bit rubbish at servicing customers themselves…
John Batelle writes about the challenge Google faces with the Nexus One – in that it’s not a company geared for [...]

[Read more →]

Having spent a long time looking at, reading about, and experiencing firsthand the changes happening to print and digital mainstream media publishing, it’s a bit of a shock to find out I’ve gone down completely the wrong path.
Until now, I was siding with the view that complaining about Google ‘stealing’ the news and sending worthless [...]

[Read more →]

And then I’m spending a long weekend concentrating on my family, so don’t expect many updates until Monday…
Details of London Twestival 2009.
And in the meantime, two things have caught my attention:
 
One is the fact that the Government’s quoted figure of 7 million illegal file sharers seems to have been revealed as being spun out of [...]

[Read more →]

A lot of people have commented on the new social features which have been released for Google’s RSS Reader – and most of them have been pretty positive.
Recent changes have included showing more information on who likes and shares posts, and being able to connect with more people who have interested with content you like. [...]

[Read more →]