Why Twitter won’t replace Google search- but will overtake it

The reason why Twitter and real-time information will overtake Google search isn’t because of the aggregation of the ‘Thought stream’ as Techcrunch has proposed, as Lew Moorman has written, or even as Robert Scoble has written.

For some reason, we still think that a new service will totally replace the old, and that the two compete on the same field, even though Robert’s post alluded to where I see the real advantage for real-time information.

Google provides signposts for where you want to go. Twitter provides you with a guided tour by your friends.

Signpost by JCM_Photos on Flickr

Signpost by JMC_Photos on Flickr (CC Licence)

It’s not about searching the aggregate of real-time information.

It’s about asking the members of your network in real-time for responses.

And it’s about increasingly moving towards Vendor Relationship Management, rather than Customer Relationship Management.

I don’t care as much about the general consensus of the population of Twitter about a subject as often as I care about the opinions of the core group of my 2300 followers on the specific question I’ve posed.

And that’s where the threat to Google occurs. As a normal Twitter user, I’ll occasionally look at what the general populace reports around breaking news or a major event. But it’s the closer network within my followers who provide the real value of responding in minutes, or even seconds, to my requests and questions.

It allows people (and one day, perhaps companies), to come to me with the information I need, rather than setting out on my own to try to navigate my way to what I need.

Real-time web allows me to ask for information and have it brought to me by my core group of contacts and relevant people/companies. That’s the real-time benefit – not in evolving search.

But this doesn’t mean that there is no need for search.

Guided Tours by friends don’t remove the need for signposts, for example when friends aren’t available.

I’m already finding that I use search far, far less than ever before.

Real time search is only really valuable when there is a need to guage public opinion for businesses, marketeers, journalists, writers etc. (the last two refer to print, web, blog, tv, radio, mobile).

So trust me to choose search, questioning friends, or real-time search when it’s appropriate for what I want to do, and don’t rip up all the singposts in case I don’t know anyone in a particular town!

Stop grouping and griping – start thinking and doing

It’s tempting to think that social media is a good place to be right now – after all, there’s good evidence it’s one of the few areas of growing employement.

There’s also plenty of talk about how it’s going to grow as a low cost/more effective way to engage people, and therefore drive revenue – but also harder to measure. And it can be hard to tell who is bluffing, at least until someone came up with a checklist!

So we spend our time joining groups and chatting with our peers, whether it’s on Twitter, Facebook, LinkedIn, Ning, etc, etc.

PAR-TIC-I-PA-TION by cindiann on Flickr (CC Licence)

PAR-TIC-I-PA-TION by cindiann on Flickr (CC Licence)

But the one question we need to keep asking is whether each group is really worth joining, and whether we’re actually going to have the time and dedication to make a difference.

It’s something I’ll admit to being guilty of. There’s Social Media Mafia, MeasurementCamp, Social Media Club, Social Media Today, P2PR, EverySingleOneofUs,  just off the top of my head, plus Triiibes, which prompted this post when I thought about how much value others are getting from it – and I’m missing because I’ve spread myself out so much. And some groups, such as the Blog Council, are attracting some criticism. As indeed WOMMA has in this case.

Then add in several Facebook groups, a few LinkedIn groups, and others I’ve forgotten – and suddenly it’s sounding ridiculous, even though I’ve increasingly only tried to be involved in groups with a reasonably clear and defined purpose.

Credentials Required by TheTruthAbout... on Flickr (CC Licence)

Credentials Required by TheTruthAbout... on Flickr (CC Licence)

I’ve already started politely resigning from a few places, because I’m barely even remembering to check in and see what’s happening once in a while, let alone contribute to anything of value – from now on it’s about having a real focus on what matters to me personally and for my career, and selecting a smaller collection of key groups who I can offer value to (and perhaps where interlinks can be found).

Perhaps this is what Twitter has really affected for me – in the past I was a pretty active member of a variety of groups and forums, but now they don’t seem so important, as I’ve got an expanding network of over 1900 in my community for instant responses on a variety of topics, rather than forcing myself to go and check in somewhere else.  The common complaint was that it detracted from blogging, but I tend to find the opposite – but I do find myself spending less time at other social locations, unless it’s a real focused community.

Perhaps it’s just me, and the fact I’ve got a great and involving day job, two blogs, and a young family to think about now? I know from forum involvement for a decade that there’s also a cyclical nature to forum membership – the new excitement, the start of seeing repetition from other members, taking a break and then coming back with new enthusiasm etc….

And I do know some people who seem to benefit from seemingly being in almost every group on every network ever created.

But what do you think? Have you been a little guilty of serial group joining without considering the value? Found yourself stretched too thin? Or do you think it’s fine to be a silent member in places on the off chance people might find you and request a connection/contribution?

And where have you found the clearest sense of purpose/best value?

Why the entertainment industry might hate getting social

Just a theory, but could it be that the business side of the industry, in control of the finance, business strategy, distribution etc could be worried about letting the inmates take over the asylum?

After all, the creators – the writers, directors,musicians etc seem to have had a rough idea about leading a tribe of passionate people all along.

You may or may not like the films of Kevin Smith, for example, but he knows his audience – he makes films that are comparaitvely cheap to produce, always turn a profit, and generally featured the same characters – in fact his only real failing was with an attempt to go mass market, after which he went back to making films for ‘his’ people.

And he’s not scared to get out and talk to people – averaging 3.63 posts per day on his own message board since May 2004 makes a total of 6082 posts.

Add him to the list that includes Radiohead, Trent Reznor, Cory Doctorow, Neil Gaiman, Joss Whedon etc. All supported by groups who put the fan into fanatical.

Who else can we add?

The paradox of public transport

Peterboroughs station on Flickr by rayparnova (CC licence)

Peterborough's station on Flickr by rayparnova (CC licence)

In the current economical and environmental climate, we’re all being encouraged to use public transport, but surely there’s one essential paradox that needs to be solved first:

The more people use it, the worse the experience is.

For example, a packed train to London saw me paying to sit in the rather pretentiously named vestibule between carriages, by the toilet, with my laptop on my knees for the two minutes before the battery died and I ended up reading a warning sign for the rest of the journey.

The return journey saw me in an almost empty carriage, in a comfortable seat, with pretty quick wifi, and two plug sockets for my laptop and mobile.

There has to be some way to do something different and make the experience actually improve if I encourage friends and colleagues to join me on the train. Savings, priority for packed trains, or even something really odd, like having a fridge full of free drinks which are only accessible if two or more people both insert barcoded tickets into a machine.

I don’t have the answer, but at least I recognise the problem of trying to convince me to pay more than the cost of petrol for the same trip, and then penalising passengers if the service becomes more popular. And making travel more social and helping self-forming groups may work.