Twitter continues to expand the team…

Twitter has been making some more hires recently – first up is Robin Sloan, who joins to handle media partnerships. Sloan previously worked as a strategist and executive at Current TV. During the first presidential debate of 2008, Sloan built an application to overlay tweets on the bottom of the screen. Spookily he was also the author of Twitter’s 5 billionth tweet.

Also joining is user experience designer Mark Otto, who worked at ZURB, an interaction design firm whose listed clients include TinyPic and CC:Betty. And finally Dan Webb, the London web developer behind Twaudio, which brought MP3s to Twitter through direct uploads or recording.

(Hat tips to Venturebeat and Louis Gray)

Louis estimates the total number at Twitter to be around 158 following a regular weekly pattern of hiring. It seems as if the desire to evolve and most importantly monetise, will be the main drivers. After all, the user experience of the Twitter website hasn’t changed in great detail for some time (The main added features have been the new Retweets and Location), and meanwhile 3rd party clients are constantly finding new ways to improve on the default experience.

Beyond the UI for consumers, this could really be about improving the experience for the monetisable advertisers, marketers and customer service teams. Big businesses are generally used to working with well-polished, expensive systems, and polished controls/dashboards for business use will add to the draw for mainstream business.

Still waiting for the IT revolution…

Back in January 2007, I wrote about how ‘IT could lead the revolution‘, hypothesizing how the IT Support in a company could become valuable for more than just supporting locked down computers – and how they could lead change by allowing everyone to download, install and play with new internet technology, and that responding to the risks this inherently raises means they would be up-to-date and possibly even generating their own ideas and technology.

Since then, the rise of social media etc has seen even more demand for toolbar plugins and access to Adobe Air etc, yet i’m not aware of any firm with IT support that actively operates in this way.

So I’ll throw it back out there and see if anyone knows of a proactive IT dept which encourages users to experiment, and enjoys dealing with the challenges this creates – because there’s even more of a need for that support now than there was 22 months ago.

Particularly as it’s a great way to ensure that human on-site interaction is needed, safeguarding jobs and possibly driving new revenues, rather than increasing automation, documentation and distance encouraging outsourcing.