The Morrisons Coca-Cola ripoff…

I don’t what Morrisons annual spend is on marketing themselves as the supermarket which offers quality produce caught fresh two second ago and served by people passionate about being an in-store butcher or fishmonger, but they really should reconsider a couple of things.

Firstly, that marketing and advertising budget is seriously wasted when my regular trips (it’s the nearest supermarket to my house), seem to involve at least one item which has melted and then been refrozen, or has leaked, or has had some other disaster encounter it due to the disconnect between their brand identity and what actually happens to their products between supply and my shopping trolley.

And secondly, I know that all supermarkets have been exposed for ‘special offers’ which actually aren’t, but at least they could try and put some effort in. For example, the current special offer on Coca Cola, which is 3 bottles for £4.50. Rudimentary maths makes this £1.50 a bottle.

Except that the regular price for a 4 bottle multipack is £5.91, which divided by 4 and rounded-up makes £1.48 per bottle.

So their special offer is actually 1p per litre more expensive than the regular price – now is that going to make me more or less likely to trust all their other claims? I wonder how the additional £8 annual profit they’d make from that special offer compares with the cost of acquisition for a regular customer with a young family, plus a car to fill up at the petrol pump each week?

 

The marketing lesson here

It’s a simple lesson, but one which so many companies seem to screw up on a regular basis. If you’re marketing yourself around quality, you need to make sure you consistently deliver it first.

A blogging #FollowFriday

It seems that the rise of social networking has led to two effects on blogging and the interlinking between bloggers. Facebook and Twitter aren’t killing blogs, but they do seem to have led to a lot of people dropping blog rolls of their favourites, regular recommendations of others, and the classic blog memes whereby you’d tag other bloggers to respond to a challenge or question.

And while recommendations via Twitter, Facebook or any other social network are always great, I figure it’s time I started recommending people once more. So here’s 10 blogs I read religiously for consistently good quality content, inspiration and advice, which is generally delivered in an entertaining way. And for an atheist/agnostic to read something ‘religiously’ that’s gotta be pretty good praise.

  • Tara Hunt: Online Marketing person turned entrepreneur, and really insightful for the whole ‘running a business’ thing.
  • Neil Perkin: Another person with a history in magazine publishing, and someone who keeps me thinking I need to raise my game.
  • Jonathan MacDonald: If you’re not familiar with ‘choice architecture’, you really should be.
  • Eaon Pritchard: Moving down under doesn’t appear to have mellowed Eaon – in fact his blogging appears to be better than ever.
  • Mark McGuiness: As a creative coach and poet Mark shares really useful creativity and productivity techniques alongside his fomal coaching.
  • Sizemore: Sometimes rude, and infrequently updated, but consistently packed full of interesting and unusual inspiration, as you might expect from someone who writes interesting and unusual scripts.
  • Adam Westbrook: Given the rise in online video, you need to be using it well. And I can’t think of much better places to get tips.
  • JP Rangaswami: Longer, thoughtful, insightful posts on internet culture, with the occasional diversion into cricket and the Grateful Dead.
  • Louis Gray: Not only did he start blogging about news fillters, aggregators and curators the same year I started this blog, and have children around the same time, but just as he had two offspring to me one, his blog justifiably rocketed for news on a valuable growing area of the net.
  • Danah Boyd: Anytime anyone talks about teens, privacy and the internet, I reckon Danah Boyd is the sanity check to measure their plans against.

And now for some bonuses:

That list isn’t particularly focused on the big names, the rising stars, or anything other than these are 10 people who if I’m short of time, I’ll skim through Google Reader to see if they’ve posted anything and make sure I’ve read it before skipping other stuff (generally the things I skip tend to be the generic news from bigger tech websites). That’s not to say they’re the only people I read a lot, though.

Others in the list include: Dave Cushman, Chris Brogan, Fred Wilson, and loads, loads more.At Paid Content, Rob Andrews is excellent, and at ReadWriteWeb I always make time for Marshall Kirkpatrick. I’ll look at other ways to recommend more people in a more accurate and dynamic way some in the future.

In the meantime, you can see what I like enough to share via Google Reader, or via an automated Twitter feed.

Great series of posts on Choice Architecture in the Wild…

I’ve been a bit slack in recommending some of the great articles and posts appearing on other blogs around the internet, which is particularly highlighted by Jonathan MacDonald’s great series on ‘Choice Architecture in the Wild‘, as it’s now up to a 12th installment!

All of them are well worth reading, and the latest post provides some great examples about the way simple decisions in marketing and advertising are sometimes misguided in terms of what people actually believe and do as a result.

Obviously I need to disclose that I’ve happily known Jonathan a while and he may or may not have once bought me a sandwich (Or I might have bought one for him, in which case, he can disclose it, and also buy me lunch sometime!)

The importance of beating your own drum…

There are certain people I follow on social networks who tend to share things outside of the normal technology, social media, marketing echo chamber, and one of them is Stuart Witts, who’s as likely distribute bizarre Lego creations as digital insight. He recently shared the following video, which sparked some thoughts…

Firstly, that video has been watched almost 10 million times since June 2010 as I write this. 32,000+ people have left comments and 64,000+ people have liked it – and it’s been featured on sites such as the blog of Swedish daily newspaper Aftonbladet.

So whether or not you think the drummer is talented, funny, or making a fool of himself, it’s proved popular. And you’ll certainly remember him far more than the rest of the band…

Right about now, I’m guessing a fair number of you are thinking about this from a marketing or advertising perspective and wondering ‘How could we do something like that and go viral?’

That’s not the point!!!

Don’t get inspired by that video.

The inspiration comes from the approach of the drummer. He probably didn’t start playing drums with the dream of wearing a gold suit jacket and playing in a cover band. It’s also pretty unlikely that anyone taught him to drum the way he does in the video. And most importantly, he’s not doing it at the expense of the song – he’s hitting all the right beats, and providing the right backing for what is meant to be the chance for the guitarist to shine.

But he’s doing it in his own way, and that’s what makes him worthy of conversation and sharing.

Now picture your industry, content, and marketing:

If those band members were representating your business competitors and their marketing strategies, one brand may have secured the traditionally starring role of the singer/guitarist.

And the rest are probably much like the bass player in the video. Doing the basics, fitting into the perceived look and feel of their industry and peers. Occasionally giving a little flourish, but generally plodding along.

Neither is particular memorable.

But certain brands are able to use their passion, belief and drive to stand out far more than anyone thought possible by doing things in their own way. And that’s what makes a brand memorable, allows people to share it without shame, and encourages people to interact and purchase from it.

But what if they don’t like us?

Now, you may think that the drummer looks like an idiot, and I’m mad to suggest your brand should be twirling drumsticks when it could be providing a nice safe steady beat. Like any £100 drum machine could do.

But that assumes that bland tolerability drives purchases and sharability more than actively loving or hating something.

Far better to have a growing army of people who love what you do, and will passionately hoover up everything you can offer.

Being actively disliked by a large number of people hasn’t stopped the Daily Mail from being the second most popular newspaper website in the world, as sad as that makes me. And it’s built a large number of people who not only like what it does, but pay money to it for that product.

Being actively disliked by some people means that they might be driven enough to explain why they don’t like you, which lets you decide whether to do something about it. And just by responding to them, you can increase your business.

If you don’t run the risk of some people disliking what you’re doing, you’ll never run the risk of being able to be loved by people who are willing to part with their scarce attention and money.

Here’s to the mad drummers.