Questions on Social Media Marketing and Measurement?

August 18, 2009 By 3 Comments

I’m working on a series of more practical guides to the basics of Social Media Marketing and beyond, and I’m also aware that the Marketing Measurement page is in need of updating.

So, if you’ve got any questions on Social Media Marketing, post them in the comments, and I’ll do my best to include them in the guide, or to answer them directly.

And if you know of any measurement tools that I’ve missed, please post it on that page and I’ll include it.

Cheers!

Filed Under: social media marketing Tagged With: , , , , ,

The tools to measure social media and community engagement

October 15, 2008 By Leave a Comment
Tape Measure by redjar on Flickr (CC licence)

Tape Measure by redjar on Flickr (CC licence)

If only it was that simple! But to make it easier, I’ve finally started compiling a list of the tools and resources for the measurement of social media and community marketing and engagement - ranging from free to paid options, and Web Analytics to Buzz Metrics.

It’s in no way a comprehensive list, but as I was compiling material to add in to the MeasurementCamp project, I thought I might as well list it here and get comments and additions from some of the measurement mavens I know lurk in the comments!

I’m also debating whether the list would be improved by my personal opinions about the tools I’ve trialled and used, and those I continue to use – I’d be interested in peoples views for and against – although there is the caveat that I’m nowhere near the expert I’d like to be…

Anyway, comments and additions can be put in the comments on this post, the comments on the Marketing Measurement Tools page, or via email from the About page.

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Twittertise improves measures for corporate Twitter accounts

October 6, 2008 By 1 Comment

Twittertise

Twittertise is billed as a method of advertising on Twitter, but personally I see it more as a tool to measure the Return on Investment for corporate Twittering – something which arguably has a lot more value than a basic advertising tool. Owner and creator Jon Steinberg got in touch via Twitter, (@jonsteinberg), but it took me a little while to get some questions to him, and I’m glad it did, because this post now coincides with a new release which answers some of the questions I had about the value of the service.

In it’s simplest terms, Twittertise is a free service which builds on Bit.ly url shortening to offer some statistics on referrals through to your website – but the latest release starts to go further than the Bit.ly tool by offering some useful graphing capabilities for overall referrals and individual messages – and graphs are always useful for corporate reporting!

Jon was kind enough to answer some questions about the thinking behind Twittertise, how brands including Comcast, Nortel and the American Cancer Society are using it, and how you could be using it for your company:

Twittertise and Whalewhisdom are both applications by Thursday LLC – can you tell us a bit more about the company, where it’s based, and how many people are behind the applications?

“Whalewisdom and Twittertise are completely separately.  I intermingled a Vimeo account by mistake.  I’m an investor in Whalewisdom.  Twittertise is wholly owned by me via Thursday LLC.  I hired a developer named Gearoid Morley in Canada to build it as a fee for service project.”
Twittertise is powered by Bit.ly – what’s the relationship between the teams behing Bit.ly and Twittertise?
“I just use the bit.ly API.  I am friends with the people behind bit.ly and it is a wonderful team and product. But I have no business relationship with them. “
Twittertise offers scheduled posting to allow Tweets to be written far in advance of being published – how do you see this being used for a medium which often leads to conversation?
“For this question, I’d point to this blog post: http://jonsteinberg.com/post/48188357/why-i-created-twittertise-i-had-twittertise. “
The website mentions Comcast as one of the major brands using Twittertise. Presumably this is in addition to human channels like @ComcastCares? Do you see brands using it for more corporate messaging etc, with human channels supplementing it?
“Yes comcastcares has used it. I envision brands using a single account that they feed with both real time tweets through the web or a client and then supplement them with Twittertise.  This will enable them to time and track important messages and notifications that require clickthrough tracking. “
Initially Twittertise combined scheduled posts (possibly based on Twitabit?), with the stats available from Bit.ly. Now the latest release has taken things beyond what was readily available with the graphing tools, have you seen a rise in sign-ups and usage?
“We never used twitabit.  The scheduling engine was completely built by Gearoid.   Today is the first big push with graphing, so I’m hoping that blogs like 140char can get out the word.  But we’ve seen pretty steady upflow throughout.  I think graphing was a necessary piece the next step in a cleaner UI.”
With the increased economic pressure to show a Return on Investment from time spent using microblogs (and on social media marketing in general), do you expect to see an increase in people using Twittertise to broadcast offers and events without investing as much time in conversation?
“The beauty is that Twitter requires a counterbalance from its corporate users.  Corporate users who simply broadcast without responding and engaging in conversation will find themselves with few followers.  The right to use Twittertise while simultaneously maintaining your followers is almost something that is earned by a corporate user.  The real time conversation tweeting by a brand is what earns it the right to track important communications where you need to show an ROI on Twittertise.”
Twittertise is free to use at present – are you aiming to monetise by developing the service and offering a subscription-type model?
“At this point, I’m honestly just trying to develop the right product for brands.  Once we do that, I think revenue will follow.”
What do you see as the next steps/developments for Twittertise
“Improve the UI and continue to try and onboard major brand users.”
Has there been any examples of a hugely successful message or use of Twittertise so far? Anything that has surprised you, or shown a particularly unusual way of utilising the service? Obviously you’ve highlights some on the Twittertise Blog (http://blog.twittertise.com/)

“I think comcastcare’s use during huricane Gustav is my favorite.  Timely messages that needed to be spaced.
http://jonsteinberg.com/post/48213746/comcastcares-using-twittertise-to-send-out-gustav
http://jonsteinberg.com/post/48214167/another-shot-of-comcastcares-using-twittertise
Nortel has also been a consistent and solid user for communicating corporate and product related information and tracking it.
http://twitter.com/nortel
On the non-profit side, I’m proud to see American Cancer Society using:
http://twitter.com/americancancer.”

Thanks to Jon for taking the time to answer a few questions, and I’m definitely planning to follow Twittertise and future releases in detail. One of the biggest problems in social media and social networking is tracking a return on the time invested, and this is one of the tools that will start to make that job easier.

It’s also interesting to note that Jon advises using Twittertise in conjunction with real human tweeting – I’m not a big fan of just plugging in an autofeed and letting it run – it could be really useful to ensure important messages don’t get forgotten or phrased badly in the rush of conversation. And it could also be useful to retweet your most important message when you’ve finished posting for the day to ensure people in different timezones might see your most important messages.

If you liked this post and want to keep up with the latest articles, news, Twitter tools and interviews, why not subscribe to the www.140char.com RSS feed?

And if you missed our earlier interviews why not catch up with them now?

An interview with Blippr founders Jonathan C and Chris Heard.

An interview with Posty creator Cesare Rocchi.

Filed Under: Interviews, Tools, twitter Tagged With: , , , , , , , , , , , , , ,

My dog ate my blog post….

September 18, 2008 By 4 Comments

Well, it seemed as good an excuse as any. Aside from the fact we don’t own a dog. Instead, we have a slightly camp cat, and a slightly psychotic rabbit.

Anyway, I’ve just gone past the time I originally scheduled to give myself a good night’s rest, so if you want lots of content from me, here’s my Google sharred items. Included today is the new blog by Google’s Sergey Brin and other assorted joy. Sadly, I’m so busy, I can’t even point to my normally numerous and notable Twitter updates (@badgergravling).

But do be patient with me as I’ll be back on form tomorrow (even if it’s the evening, or technically into Saturday morning!). I’ve started working on meme response on measuring social media for Dave Cushman…

All I’m saying at this stage is that I’ve been thinking a lot about the analogy between ‘solving’ a murder, and ‘solving’ a conversion. And what I mean by ‘solving’ a conversion is following the criminal procedure, and starting from the thing we can prove, and then working backwards…rather than the normal method of social media measurement (And the one I generally use), of trying to judge what to measure in preparation.

After all. How often do we really, truly and honestly need all our metrics and measurements in real time, when we’re feeding back on a project days, weeks, months or years later?

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