Anecdotal insight into Twitter usage and Pear report backlash

Last night I spent a fair bit of time chatting about Twitter with a friend in the publishing industry, as we talked about how useful we find it, and how it has replaced some of our usage of email and Facebook. We’re both around 30, and we’re both mixing professional and personal use to connect with work contacts and friends.

And yet, sat on the train home surrounded by 10+ teenagers chatting away, there was not a single Twitter mention – overhearing them without trying to eavesdrop, my ears naturally picked up the 5 or 6 mentions of Facebook.

Anecdotal experiences are always interesting, but I’ve also been following the spread of Twitter surveys like the Pear Analytics ‘pointless babble’ whitepaper. By categorising 2000 tweets in English and in the US and putting them into buckets for News, Spam, Self-Promotion, Pointless Babble, Conversational and Pass-Along Value, they concluded that Pointless Babble makes up 40.55% of tweets, followed by Conversational and only 3.6% are news.

Many places simply repeated the study, but two people I respect a lot have responded:

There’s a great post by Stephen Fry, pointing out that Twitter was never advertised as anything other than a means to connect to people.

‘The clue’s in the name of the service: Twitter. It’s not called Roar, Assert, Debate or Reason, it’s called Twitter. As in the chirruping of birds.’

And the always well-reasoned research mind of Danah Boyd looks at whether the fact that conversation, both online and offline, tends to be social, is actually a good thing, anyway – and our obsession with trying to claim some measure of perceived value

‘I vote that we stop dismissing Twitter just because the majority of people who are joining its ranks are there to be social. We like the fact that humans are social. It’s good for society.’

Well worth reading…

Media people on Twitter – an interview with me from April

I don’t think I’ve posted the interview that I did with George Hopkin back in April as part of his ‘Media People on Twitter’ series, but as he’s kindly agreed to share the whole series, I thought I’d start with myself!

‘More Twitter hints, tips, etc. from power Twitterers from the world of UK media. This time it’s Dan Thornton, Community Marketing Manager at Bauer Media (Heat, Empire and many others). (NB: I’ve since left, and joined Absolute Radio as Digital Marketing Manager)

* What did you think about the concept when you first heard about Twitter?

The idea made sense for quick communications with friends, but like the founders, I couldn’t imagine how it would grow in terms of size – and especially the ways to use it. The uses of hashtags are staggering in terms of potential.

* Do you recall your first tweet?

Thankfully no. Probably ‘Hello’ or something similar.

* How did you use Twitter to begin with?

Like most people, I signed up, posted a couple of messages, and then ignored it for a bit because I didn’t see the value.

That changed with my first @ messages, and suddenly I became addicted to being able to communicate so easily with so many people

* How has your use of Twitter changed?

It hasn’t really. It probably should, as I’ve gone from a small group of friends to having over 2,000 following and followers. But I find it hard to only talk about marketing or the internet. And at least this way, people won’t be surprised or disappointed in the long term when I talk about motorcycles or Xbox instead!

* What do you want from Twitter?

From a personal point of view I just want to be able to interact with more great people, and be able to build better relationships with them.

From a business/tech point of view, I’d like to see more disclosure from businesses of their direct results to be able to build up a bigger body of proven evidence, and I hope the use of Twitter will speed up the changes needed in almost every business strategy to become more relevant and useful to consumers.

And a way to delete multiple DMs at once!

* Have you attended a tweetup?

Yep. Some small gatherings, and the Twinterval organised by the founders of Twestival – really annoys me I’ve missed both Twestivals so far due to work/family commitments.

* Have you evangelised Twitter? If so, any success?

I’ve promoted it to friends and colleagues, and seen a reasonable number join – although the mainstream media coverage has done more if I’m honest!

I’ve also introduced several titles to using it, and the early indications are that it’s becoming a valuable communication tool for marketing, PR, customer service and engagement.

Oh, and I do run a blog dedicated to microblogging (Including Tumblr, Seesmic etc alongside Twitter) at http://www.140char.com.

* Do you have any self-imposed policies regarding your use of Twitter?

Not really – just apply a bit of common sense before I mention anything regarding work or personal items about my family. I’m pretty open about myself, but I have to respect my employers, colleagues and family.

* How do you see your use of Twitter developing this year?

I think the only change for my personal account is that I’m following less people – I’m reaching the limit of how many people I could hope to have meaningful interactions with.

For business use, I can’t really say until the Twitter monetisation plans are in place, but I’d expect it to be a core part of almost every digital marketing plan.

Daniel blogs at http://www.thewayoftheweb.net and http://www.140char.com. And you can follow him on Twitter here.

Interview originally posted at georgehopkin.com.

Is the media having less effect of my purchasing?

You might want to sit down, but I’ve just spent some money on physical entertainment media. Or to put it another way, I bought some books and DVDs for the first time in ages.

I’d actually been looking for a work-related book which doesn’t seem to be available in bookshops, so that will be an online purchase, but in the meantime, I though I’d treat myself.

Interestingly, I’d spent a while choosing the unavailable book, so was at a bit of a loose end, and ended up coming out with three purchases – and as far as I’m consciously aware, I hadn’t seen advertising or media reviews etc of any of them:

Buyology: How Everything We Believe About Why We Buy is Wrong by Martin Lindstrom was bought mainly on the strength of the topic, and the foreword written by Paco Underhill, whose book on Why We Buy: The Science of Shopping I’ve previously read and enjoyed.

Code: Version 2.0 by Lawrence Lessig was purely chosen on the articles I’ve read by him and interviews I’ve watched with him.

And from the non ‘tech geek’ world, I also picked up:
Lukas Moodysson Presents (4 Disc Box Set) [DVD] - I’ve already seen three of the four films, but wanted to watch the fourth, and revisit the first two (Lilya 4-Ever is a well-made film, but is the most relentlessly bleak film I think I’ve ever seen). I’m also using it to improve my Swedish language abilities, and be able to lend ‘Show Me Love’ (the original title is better but far more offensive!) and Tilsammens to the rest of my family – and they all understand DVDs!

I thought I was all done, but there wasn’t any peer recommendation to prove this whole social media thing.

Until I got home.

The first I heard about the Xbox Live only release of Battlefield 1943 was via two friends of mine as we chatted. I hadn’t been online on the Xbox for a while due to the work/commuting/family combination, and as a result, I hadn’t been looking at gaming sites.

And within 10 minutes, I’d paid 1200 Microsoft points (About £10 or so), and downloaded the game.

It’s having a number of server issues at the moment, but the basic game is pretty good, and the online distribution of a ‘full’ game is interesting.

It’s being followed up today by the release via Xbox Live of 1 vs 100, which is an online gaming show with real prizes, which should be interesting.

Peer recommendations and loyalty aren’t new, of course. But generally they’d be prompted for me by either an event (my plumbing has broke, who can fix it?), or by media awareness (this game is coming out, is anyone else buying it?).

It seems as if the weighting has now changed, and the peer/loyalty aspect is what then might result in someone sharing a helpful media review, or just leading me straight to a purchase.

Johnston Press manage a Facebook facepalm moment…

I honestly don’t know where to begin with this one. Paid Content UK has revealed Johnston Press is banning employee access to Facebook, requiring journalists to ask permission from their department head, and contact the IT department.

Apparently it’s due to Facebook comprising more than half of the company’s outbound internet traffic. (They’re by no means alone in this…I can vouch for plenty of media and non-media business with the same traffic ratios).

PaidContent raises two important points – journalists are finding the site incredibly useful for their work, and Johnston titles run their own Facebook pages already!

In addition, I’d remind Johnston that it’s a media/content company, and everyone in the company should be able to not only use Facebook for work-related tasks, but also to be thinking about how Johnston will exist in the networked world.

And I’d see how many people in the Johnstone offices are now checking their mobiles more often…

It makes a smuch sense as banning people from reading printed news.