A vitally important law for business communications

I neglected to write about my fellow speakers at the ALPSP event, mainly because I was enjoying a bit of time off for the last week.

There were great presentations from Ros Lawler of Random House, Phil Archer from the W3C Mobile Web Initiative, Steve Paxhia of Beacon Hill Strategic Solutions (With whom I got absolute soaked in the storms that hit en route to the station), and Gail Robinson from TSL Education Ltd.

But the one presentation that really kept me thinking was by Alex Evans from MediaMolecule (The developers of LittleBigPlanet for the PS3). It was interesting as a videogamer, someone interested in game theory, someone interested in encouraging user generated content, and someone interested in developing business and revenues in the changing economy.

But he also highlighted a very important law – one which was applied to programming, but in my mind applies equally to marketing, PR, and to almost every aspect of a business.

It is:

…organizations which design systems … are constrained to produce designs which are copies of the communication structures of these organizations

Conways Law was originally introduced in 1968, by Melvin Conway. And for me it encapsulates a lot of the challenges I’ve encountered, whether it’s been for a large company, a group of volunteers, or in my current role.

As much as a system designed may mirror communication structures – communications will mirror them just as much. That’s why things tended to be more rigid and evolve more slowly in a larger, more traditional company which was constructed around a defined hierachy.

It’s also why a flat structure of volunteers led to challenges that seem to have proved even more insurmoutable since I left – trying to encourage business attributes from non-businesslike creative people.

And it’s why I relish my new challenge – listening and engaging with a team packed full of ideas, and then herding those cats into the most effective order.

The top 10 UK PR blogs – TheWayoftheWeb #4

Apparently TheWayoftheWeb has been listed as one of Cision’s Top 10 UK PR blogs.

I picked up on the list from the #1 blog, the excellent NevilleHobson.com, and all ten blogs are definitely worth reading. It’s interesting to be included as the preface to the list reads:

‘Covering the latest developments in communications technology, the impact of the web on political dialogue and the convergence of PR with other communications activity, the blogs listed below represent the most visible, engaged and social of the UK PR blogosphere.’

It’s interesting because I’m a marketeer, journalist and blogger, but I’ve never officially been in PR – although obviously I’ve worked closely with a large number of PR agencies and people over the years.And I’ve helped out with writing the occasional press release.

But I am interested in where it’s possible to distinguish between PR and Marketing, and the methods and effects of good and bad PR, as it’s a huge element of success in my marketing role. And I’m learning as much from the incredibly talented PR team at Absolute Radio as hopefully I’m able to share with them.

What’s interesting has been discussing how the methods they’ve used for great success with mainstream print and digitial media are pretty much identical to the methods I use for non-mainstream digital media (blogs, forums, social networks etc).

It’s also why I’ve thought for a while about the simplest way to describe what I do as a whole, including both my professional career, and my independant digital endeavours, and it basically comes down to specialising in ‘content creation and distribution’, which sounds far less sexy than PR, Marketing, or Social Media. But basically I enjoy coming up with ideas for content (text, audio, video), putting it together (writing, recording, editing, crowdsourcing, implementing ways for UGC to be encouraged), and then getting it to relevant people (digital publishing, SEO, blogger and forum relations, linking, seeding, etc).

It’s not the tightest definition, considering the amount of roles and workload that it covers, but it seems to be the one that works as I look at my skills and interests.

Amazon’s Kindle – now available with TheWayoftheWeb

In case Amazon needs some help shifting a few more Kindles, I’ve done the kind thing and provided them with the content you can read here for free. And it’s available for a small fee after a 14 day trial.

Treat your Kindle to TheWayoftheWeb.

In all seriousness, I’m intrigued to see whether there’s a paying marketing for content available for free online, to see whether the Kindle obeys the law of mobile that content and services seem to generate money on those platforms more readily than via the web.

Plus I wanted to see how easy it was to sign up, given that Techcrunch has already experienced someone unofficially publishing their blog feed alongside their own.

And if it contributes a couple of bucks towards keeping my hosting going, then it’s a bonus!

Thoughts on the MA in Social Media

There’s been a lot of discussion about the new MA in Social Media course being offered by Birmingham City University. On the one hand, the mainstream media reports from the Guardian and Daily Telegraph have focused on criticism – on the other, people like the esteemed PR professional Neville Hobson have looked more in-depth at what the course actually offers and the benefits it can bring to individuals and the PR industry.

What’s interesting is looking at the proposed opportunities for individuals completing the 48 week, £4000 MA course:

  • Become a social media consultant (and understand what that means);
  • Develop innovative and low cost communication strategies for third sector organisations using social media tools;
  • Develop innovative and alternative media projects;
  • Work with existing mainstream media organisations as they develop social media strategies;
  • Enhance your skills and contribute to the development of new professional practice in PR, marketing communications and web design;
  • Continue to develop a scholarly interest in social media as part of a further research degree;
  • Contribute to the development of the social media industry.

I’m torn because I’d jump at the chance to focus on the more scholarly and research aspects of social media/marketing/PR without the bothersome concentration on results and profits that comes from social media and marketing as an occupation.

At the same time, I’m immensely greatful for the focus and concentration that being gainfully employed in social media and marketing brings – it means a real need for effective strategy, implementation, monitoring and selection of channels for starters.

The big question for me is whether paying £4000 as an individual will be recouped any time soon? Even with employment placements during the course, will organisations need growing numbers of MA-level social media specialists, either within the organisation or as consultants, and how big is that demand at the moment? Would an MA influence you over and above practical experience and past work?

Certainly anyone already established in a social media role at a managerial level should be able to tick pretty much all the boxes the MA aims to deliver – and are those roles going to be offered to those graduating the course, or people more like myself who spent time in journalism and publishing, gaining additional experience in marketing and social media, before making the switch?

And how many social media concetrated roles are still seen as entry level positions? Will there be a switch in the near future?

I’d be more comfortable with social media being wholly integrated into digital marketing and general marketing courses and qualifications, certainly in the immediate future, but with the opportunity to specialise for elements of the course, giving people a better chance of being able to gain employment in a larger range of roles, but am I being overly cautious? And does the world need more social media specialists and consultants, when there is already a plethora of very good (and some bad) in the space already?

There’s a very good amount of interesting discussion on the course on Twitter, with the hashtag #masocialmedia.

And here’s the video introduction to the course:

Jon Hickman: MA in Social Media from Kasper Sorensen on Vimeo.