The serendipity defence of magazines and newspapers is a myth

There are several reasons why the print editions of newspapers and magazines will continue for a while longer in there current forms before evolving into something new to survive alongside the increasingly dominent internet and mobile content networks.

But the serendipity argument isn’t one of them, despite the fact it’s so often wheeled out. Unfortunately, when you spend some time thinking about it, it becomes clear that the argument is based on a load of old cobblers.

Serendipity by Tojosan (CC Licence)

Serendipity by Tojosan (CC Licence)

The argument is that by reading a newspaper or magazine you’ll find things you didn’t realise you would enjoy reading or needed to know.

Which is true.

But the flipside of using this argument as a justification for print publications is that using the internet/mobile to find content will only give you exactly what you want, the majority of the time.

Which isn’t true.

It’s a reasonable assertion if you only consider search as the mechanism for finding content on the internet/mobile.  Given a reasonably accurate search string, Google et al will generally give me a reasonably accurate list of returns for the thing I want.

But I don’t just use search. In fact, I’m using it less and less.

The assertion falls down as soon as you use any social tools for the simple reason that humans are not powered by algorithms. Despite the reasonable assumption that the majority of people will share content because it is relevant/appropriate to the recipient, the judgement of relevance/appropriateness is a subjective one on behalf of the sender – which means you can end up with all sorts of stuff.

And that’s only the active senders – now add in the network that shares links on social networks as a broadcast because they found it interesting, and someone in their network might be interested, but they don’t know who, or can’t be bothered to target it individually.

Then add in the lucky dips of social bookmarking tools, RSS feeds, and the entire linking ecosystem.

And it’s always been the case offline:

Christmas Present Cakes by pinkcakebox (CC Licence)

Christmas Present Cakes by pinkcakebox (CC Licence)

Think about birthdays and Christmas. Close family and friends might send you incredibly relevant, thoughtful presents, but as the distance grows between you and the sender, the random factor increases exponentially, so you can end up with all sorts of good and bad presents.

That’s the random discovery of things you never knew you’d like, by your network – not by a brand of ‘taste makers’ and distributed by a publication.

And it means basing your survival on the following assumptions:

1. People will have the time and desire for something outside of their interests when there’s a huge abundance of highly relevant material taking up their limited time.

2. People will want something outside of their interests which hasn’t be supplied by friends, family, colleagues, acquintances, or the Stumble! button.

3. Anyone who enjoys this discovery will find it engaging enough to pay before discovering whether or not it’s worthwhile, and will then find it enjoyable enough to keep paying, and perhaps engage with the surrounding monetisation – usually advertising.

Really?

There is a future for providing services which allow for assisted discovery of content – whether by human means or computers (e.g ‘related items’ or ‘things you might like’). But the days of being able to charge purely for those services are rapidly disapearing.

Twitter shakes the ground under major news websites: How they have to adapt

It’s happened again. Yet again, an earthquake has occurred, this time in the U.S. – and yet again I found out about it from Twitter as it happened, rather than from one of the news websites minutes later. In fact, I’d even reported on it, and uploaded an image from Twitter to 140char.com before the BBC website had any coverage.

And when the BBC does cover it, look at the lack of any responses. Now compare that to the sheer amount of updates which occurred on Twitter, even during the quake itself.

As microblogging sites increase and users can upload almost instantly from mobiles, news websites need to respond in a far more proactive way. I know the BBC is UK based, but even American media like CNN were apparently late to the party.

For a while news websites have had increased competition, particularly from prominent blogs, but they still had the resources to be the first point for news, and the first place people headed for if they wanted to upload pictures and videos. One significant early stage of Citizen Journalism was the London Underground bombing in July 2005. But now people already have significant networks and reach to share thoughts, images, and video incredibly quickly with a potentially large circle of people without needing the news portal to distribute it. In fact, during 9/11, when traffic brought news websites to a halt, I was ignoring the television to use Instant Messaging and forums to chat with friends in the U.S and at large news organisations to find out what was happening.

And if Twitter or similar tools become mainstream, breaking news is over. You might still get a few minutes grace on embargoed content before it’s replicated throughout the world, but reacting to something just happening? By the time your assigned staff reporter is taking notes, or your Web Producer has been woken up, Twitter users around the world (Tweeple) are already reacting.

As far as I can see, there are a few options still left:

1. Stop autofeeding your late news to Twitter. Particularly when we already know about the earthquake, and it’s been on your website for ages. It highlights that you haven’t bothered understanding how it works. And it isn’t the first time. Earthquakes in China and the UK, Heath Ledger’s death…you got beaten before and you’ll get beaten again.

2. Do make sure all your reporters have decent mobile phones. And can update straight to a Twitter account without worrying about grammar, subbing, or waiting until you have a story to link to on your main website. It’s not about driving traffic, it’s about breaking news. That’s what journalism is about. Get back your reputation for breaking news, and people will respond. And then when you do release an in-depth analysis on the website, and aggregate information, you’ll have an audience which responds.

3. Start aggregating Twitter onto your site. It takes two seconds to set up a Twitter Search result. Put a space in your news template for RSS feeds, and use them to plug Twitter in as soon as something happens. Start collating all the notable Tweets, and speaking to the people behind them. You’ll get responses far quicker than making your reporter get out of bed.

Alternatively:

1. While your print product is already falling, and you’re coming to terms that things are changing a bit more quickly, microblogging takes away one of the major selling points of a major news company. You no longer have scoops, and because you’ve cut back to save costs in an uncertain time, you don’t have the staff or resources to file in-depth analysis and responses to breaking news quick enough to beat experts on blogs, and aggregators.

Don’t stop evolving halfway out of the swamp.

Not a cheerful post perhaps, but the internet evolves faster than any previous form of communication. It took a good 10 years or so for the real effect on the media, and the decline of print and television to be felt to the point major corporations and companies got scared and started really responding. But while the slow pace of change happens within the organisation, outside the pace of change is far quicker – and it’s always happening. There is no single answer to maintaining a sizeable presence on the internet unless it is to become an organisation that can respond quickly and efficiently to new challenges on a monthly basis – even if it means ripping up your website and starting again! Halfway measures will satisfy less and less people. And they’ll definitely be uploading their complaints in 140 characters.

Edit: Turns out the LA Times is running Twitter in a Technology article highlighting how well it works for news, which you can see here. Strange then, it isn’t integrated into their general news coverage? The Guardian putting Twitter on blogs is again, a tiny, tiny step in the right direction, but it’s a start I guess – even if it isn’t working at the moment!