The best productivity tip you’ll ever get…

One of the best things about running my own small businesses rather than working in a large company has been the fact that I’ve been facing up to challenges and weaknesses rather than being able to find someone to delegate them to. I’m lucky enough to be able to get very good advice from a number of successful people, and there are times when paying for external assistance makes sense – for instance, when it comes to legal issues or accounting. But it’s still down to me to get that assistance sorted and make the decisions, and it’s down to me to understand enough about each subject to judge whether I’ve gone with the right people.

And that means overcoming the force of resistance.

It’s something that I talked a little about in the context of reviewing ‘Do The Work‘, but there’s also a very simple phsychological trick which is invaluable, and which I picked up from the very useful 59 Seconds by Professor Richard Wiseman. It’s a really good book that distills down a lot of the self-help advice you see being sold into very quick and simple advice based on scientific research, and aims to help you change in a matter of minutes, not months.

One of the tips on motivation and productivity references the ‘Zeigarnik Effect, which you’ve probably experienced, even if you didn’t realise it. Named after Bluma Zeigarnik, who first noticed the effect of unfinished activity on waiters in the 1920s, the lesson is simple. If you start something for a few minutes, it will stick in your mind, and your anxious mind will keep referencing it until it’s finished. And that is likely to be enough for even chronic procrastinators to finish the most arduous of tasks without any other tricks or tools.

It’s why ToDo lists help, or why focusing for 20 minutes with the Pomodoro Technique can work so well – because you’re forced to sit down and start the thing you’ve been putting off because it’s big and scary.

But just by getting started, you’ll be much closer to finishing it, and moving onto the next thing!

And it’s certainly working for me – whether it’s writing down the initial outline or draft of a marketing strategy, tackling the admin side of business, or even getting blog posts published!

Why don’t Facebook fans like us anymore?

Some interesting research coming from ExactTarget, including this, picked up via SeventySeven.

It’s an interesting summary of the reasons people have unfollowed Facebook Pages, with ‘The Company Posted Too Frequently’ at 44% of unfollows, and ‘My Wall was becoming too crowded with marketing posts and I needed to get rid of some of them’ at 43%. There’s some mixed messages in there, as acknowledged by ExactTarget’s full report (Available in exchange for an email address and worth the download), as 24% didn’t get enough deals, whilst a different 24% thought posts were too promotional.

So what’s a brand to do?

The need for a clear content strategy:

The thing I’d have love to have seen in the report would be examples of pages cited for each reason. For instance, the 17% who found content too chatty – was it a brand that was being uncharacteristically chatty? Or one you’d have expected to be more informal?

And were people Liking pages which they presumed would be offering constant deals only to find out that it was a publicity broadcasting tool, or a conversational approach? Were they mistaken or being misled by something? Is it wise to try and aim for a middle ground and attempt to please everyone all the time?

It’s something that becomes less of an issue on Twitter – multiple profiles can each target different areas, with plenty of examples of accounts which purely publicise deals, and profiles from the same brand focused on customer support (e.g. Dell).

And importantly, the same report also indicates that ‘unliking’ a page doesn’t mean that people won’t buy from the company – ’63% of consumers said they were as likely or more likely to purchase something from a company after ending their Facebook relationship.’

Some conclusions:

Often said, but still rarely accepted is the fact that ‘Likes’ really aren’t that important as a metric. Obviously it’s nice if the figure is going up, but the engagement on the page, engagement with individual messages, and important off-site metrics such as referrals are far more relevant.

And secondly, when you’re setting up, using, or revising your Facebook page it’s important to set a clear role for it within an overall content/marketing strategy for your brand. Do you want to encourage sales? Customer service? Conversation? You’ll always get a mixture of responses, but if you can provide some clear messaging and singposts to show what the purpose is, and keep it consistent, you’re more likely to be found by people that want that aspect of your business above the others.

Thirdly – I haven’t spotted anything in the Facebook Pages Terms that actually limits the amount of pages a company could operate. Perhaps the profile rules and a hangover from websites has meant that we’re artificially limiting ourselves to one aggregated Facebook Page for a brand or company, when we could potentially be using distinct pages for different purposes?

Valentino Rossi wins 9th world title – lessons for everyone

Valentino Rossi secured his ninth world championship title yesterday, cementing his position as the greatest motocycle racer of all time.  He’s claimed titles on five different types of motorcycle (125cc,250cc,500cc two strokes and 990 and 800cc four-strokes), lapped 0.5 seconds slower than Michael Schumacher in an F1 car and won events in a WRC rally car.

What’s also important is that since 2000, when Rossi arrived in the premier class on a 500cc GP motorcycle, he has been teamed with probably the best chief engineer in motorcycling, Jeremy Burgess, and a tightly-knit pit crew who followed him from Honda to Yamaha in 2004 as he became the second rider in history to retain the world championship after swapping bike manufacturers.

And Rossi has even picked up some notable tech fans in Robert Scoble and Dave Winer.

Valentino Rossi by T.Tanabe on Flickr (CC Licence)

Valentino Rossi by T.Tanabe on Flickr (CC Licence)

Having spent a decade watching, reading about, and writing about Vale’s amazing success with Jeremy Burgess, I think the pair share three approaches which apply to success in any situation:

5 Ps – Proper Planning Prevents Poor Performance:

Valentino was lucky enough to have grown up with an ex-GP racer dad, Graziano, and from an early age was able to practice on two and four wheels – often racing around local gravel pits with various racers in a go-kart, this gave him a great preparation in handling a vehicle which is sliding around – something you can notice as he often laps fastest towards the end of the race when everyone should be suffering with tyre wear. He’s also able to change his riding style to accomodate this, and Burgess famously said he can tell on which lap a photo of Rossi has been taken by the way he’s moving his body to adjust to the tyres.

K.I.S.S – Keep It Simple, Stupid:

A lot of riders have been overwhelmed by the amount of adjustability on a GP bike – particularly those who have transferred from the rival World Superbike series. JB, who also helped fellow motorcycling legend Mick Doohan to five world titles, and Freddie Spencer to a further world crown, is famous for telling it like it is, and keeping a tight focus on what needs to be done.

M.I.L.L.F – Make It Look Like Fun:

I was hoping this would end up as MILF for search traffic, but there you go – one of the key elements of the fanatical fame and support that Valentino has achieved is that he has always come across as easy-going, likeable and having fun.

His post-race celebrations have calmed down in recent years, but included costumes, props, and even nipping into a trackside portaloo on one occasion. He’s also known for enjoying the racing itself and often claims to have enjoyed a hard race which ends with him in second, than an easy victory – and famously once he managed to oversleep and miss the morning practice session at a Grand Prix!

But all of this masks someone who is incredibly dedicated and hard-working to achieve what he wants both behind the scenes and on the track. He’s lauded for his test and analysis numerous changes to the motorcycle at once, when most riders would struggle. And at the same time he plays a psychological game with his rivals, managing to push riders like Sete Gibernau and Max Biaggi into mistakes over the years.

I’d embed some examples of his on-track exploits, including the famous collisions with the likes of Gibernau and Biaggi when needed, but in attempting to be nice to the copyright holders, I have to acknowledge they’ve disabled embedding their Youtube channel (like idiots).

If you’re interested in more insight into both Rossi and Burgess, I highly recommend Valentino Rossi: MotoGenius by Matt Oxley (Disclosure: We both worked for MCN around the same time although our paths rarely, if ever, crossed). And for more insight into the psyche of world champion motorcycle racers, including their relationship with ‘flow’, I’d also recommend his The Fast Stuff: Twenty years of top bike racing tales from the world’s maddest motorsport.

Jumping back into the Twitter Stream with Twitter for Dummies

Much like the constant updates of Twitter itself, picking what to write about after a break enforced by work/family is tricky as a huge amount of microblogging and Twitter coverage flows through my RSS feeds on a daily basis – so expect plenty of catching up shortly.

The admirable Laura Fitton (@Pistachio) reminded me this morning that there’s only a week left for open contributions to Twitter for Dummies.

The good thing is that you don’t need to write everything up:

Want to see your tip, idea or case study in Twitter for Dummies? Submit it today and get your friends to vote it up. We can’t include everything, but we’ll mention as many of the best ones as we can.

A line or two is enough, or a link to the full story. You don’t need to write it up completely here.

Vote on ideas by category and add your stuff too. Click the categories in the sidebar to go through them one at a time. Thanks!

–Advanced tips and techniques
–Business and Twitter
–Case Studies – Business
–Case Studies – Personal
–Etiquette
–Facts and Factoids
–Favorite Twitter Tools
–Government/Politics and Twitter
–How to Grow Your Network
–NOMINATE THE CHARITY
–Nonprofits and Twitter
–Personal use of Twitter
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–SUGGEST A NEW CATEGORY
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We’ll keep taking ideas for one more week — until Wednesday, April 8, 2009. We can’t guarantee your story will make it into the final edition. We CAN guarantee that the most popular charity submitted and voted up will get 10% of the royalties from book sales.’

So as long as you interact by Wednesday, you’ll get to share some knowledge, possibly be listed in a Dummies guide, and raise some money for charity.