Snow hits UK, but train travel information arrives via Twitter

The best way to get reliable UK train travel updates during the current light covering of snow appears to be the excellent uktrains service, which publishes updates to Twitter for 25 rail companies. Especially when the official website for some companies appears to be as reliable as the trains themselves.

'No trains' Pic by aburt on Flickr (CC Licence)

'No trains' Pic by aburt on Flickr (CC Licence)

Once again Twitter is showing itself as an excellent mechanism for information, following on from the #uksnow mash-up in my last post.

But although it’s still new enough to get coverage on mainstream media such as the BBC, (@bensmith is talking about UKtrains at the BBC as I type), it’s not without precedent (Not to diminish the great work by Ben Smith (uktrains) and Ben Marsh (uksnow).

Back in October 2007, Twitter users @nateritter and @viss used the hashtag #sandiegofire to distribute information on fires in California.

And then there were the earthquakes. US, UK and China.

There was the tragedy in Mumbai, and the use of Twitter to start alerting people about the status of hospitals and need for blood donations.

And some emergency services have a Twitter account, such as the LA Fire Dept.

The interesting thing about #uksnow and uktrains is how the interpretation and use of data pulled from, and pushed into Twitter is evolving to make more effective services for information.

Plenty of people have talked about how Twitter is moving into the mainstream, or how Facebook made an offer to purchase the microblogging service – but in many ways the mainstream are being sucked into Twitter – exactly as happened with Facebook en route to 150 million+ global active users.

A personal tale of Twittering on the train

I was suffering a bit of blog writers block on the train home from London today, and worrying that although there’s plenty Twitter related in my RSS feed, there wasn’t anything I could add to without a fair bit of research.

And then the train stopped.

Handily I was on Twitter, and mentioned it. Seconds later:

Which coincided with the announcement by someone actually on the train.

Then:

Turns out fellow social media person Simon Collister was on the train in front. Sadly his offer of a beer in the buffet car wasn’t enough for me to try and get the driver of my train to catch his!

It also reminded me of other occasions when Twitter has been useful in answering other train-related queries, such as when @davidcushman was wondering why trains were delayed, and I happened to see his tweet and find the answer within a minute or two, so he could make alternative plans.

Sure, the use of Twitter at times of global-reaching events and tragedies gets justified coverage, such as Mumbai, or U.S earthquakes. But it’s also worth noting the difference it can make it personal instances – and if you’re only dealing with Tweeters you know, there’s already an implied reliability.

The paradox of public transport

Peterboroughs station on Flickr by rayparnova (CC licence)

Peterborough's station on Flickr by rayparnova (CC licence)

In the current economical and environmental climate, we’re all being encouraged to use public transport, but surely there’s one essential paradox that needs to be solved first:

The more people use it, the worse the experience is.

For example, a packed train to London saw me paying to sit in the rather pretentiously named vestibule between carriages, by the toilet, with my laptop on my knees for the two minutes before the battery died and I ended up reading a warning sign for the rest of the journey.

The return journey saw me in an almost empty carriage, in a comfortable seat, with pretty quick wifi, and two plug sockets for my laptop and mobile.

There has to be some way to do something different and make the experience actually improve if I encourage friends and colleagues to join me on the train. Savings, priority for packed trains, or even something really odd, like having a fridge full of free drinks which are only accessible if two or more people both insert barcoded tickets into a machine.

I don’t have the answer, but at least I recognise the problem of trying to convince me to pay more than the cost of petrol for the same trip, and then penalising passengers if the service becomes more popular. And making travel more social and helping self-forming groups may work.