TheWayoftheWeb

Despite the constant call for companies to engage in customer service via social media, it’s rare anyone points out that the people running the social platforms are generally a bit rubbish at servicing customers themselves…
John Batelle writes about the challenge Google faces with the Nexus One – in that it’s not a company geared for [...]

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It’s been a bit of a busy week at work, with not one, but two major projects launching on Friday night.
One is Absolute 80s, a new station which does what it says on the tin online, on DAB in London, and on your TV, mobile, etc.
The other is dabbl, the user-controlled station which was originally [...]

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The Twitter ecosystem is busy as always, so rather than try to write 20 posts to cover everything purely for SEO benefit, I thought I’d round up three things which stood out:
Stocktwits has gained $3 million in another round of financing for the social and microblogging network for the stock market. It’s interesting that the [...]

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Trying to arrange lunch with the wonderful @angusfarquhar today at short notice somehow managed to involve the use of Twitter, GTalk,  and our mobiles simultaneously in a great example of male geeks communicating in three mediums but still struggling to decide a location and time effectively.
But eventually we finally managed to make it to TheBreakfastClubSoho, [...]

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