I’m a big fan of much of the work the BBC does online, and in general it does a very good job of providing a massive amount of content in a fairly logical manner.
But using the site as a consumer with a couple of urgent needs highlighted a couple of things which I think are [...]
BBC reminds me of two elements of consumer satisfaction
August 17th, 2009 · Comments
Tags: Digital Publishing
Court allows Viacom to invade privacy of Youtube viewers
July 3rd, 2008 · Comments
Due to the litigation case between Viacom and Google, a federal court has ordered Google to produce:
all data from the Logging database concerning each time a YouTube video has been viewed on the YouTube website or through embedding on a third-party website
Time to boycott any Viacom products? Read more details on how this erroneously ignores [...]
Tags: Uncategorized
I’m not a number – or a user – or a visitor
June 30th, 2008 · Comments
For a while I’ve read various people debating whether ‘traditional’ terms for people online are still effective. Do we really just want ‘visitors’ – as if they turn up, pay their museum entry fee, look at the exhibits and then leave? Or is it fair to assume they’re users – as if we’re peddling heroin? [...]
Tags: Uncategorized
Contributing to the internet for more than just recognition…
January 30th, 2008 · Comments
I’ve had several conversations about user generated content with my colleague and fellow blogger David Cushman (and you can read his take here.)
Any online submission or rating system needs to have some reward to make the time invested worthwhile. And most of the current models use recognition as that reward, including Digg and Del.icio.us.
But the [...]
Tags: user generated content

