Want evidence of end user control?

April 3, 2009 By 8 Comments

If you really want to underline the way control is now being shared with an ever greater number of people historically know as your ‘audience’, then show people the increasing rise of Firefox browser usage – then show them Greasemonkey.

Now Firefox isn’t the most used browser globally – Internet Explorer still rules, and Google’s Chrome certainly has some advantages and enthusiastic adopters. But whether or not Firefox ever dominates the browser market, the influence of the open source approach, add-ons and plug-ins is undeniable. It’s the reason that many people, including myself, might use Chrome for certain tasks for speed, but can’t give up the utility of plugins which offer everything from easy ways to see the way a page is coded, to Swedish spellchecking, mouse gestures and more.

But why is Greasemonkey so incredibly important?

Greasemonkey is a Mozilla Firefox add-on that allows users to install scriptson-the-fly changes to most HTML-based web pages. As Greasemonkey scripts are persistent, the changes made to the web pages are executed every time the page is opened, making them effectively permanent for the user running the script. Greasemonkey can be used for adding new functions to web pages (for example, embedding price comparison in Amazon.com web pages), fixing rendering bugs, combining data from multiple webpages, and numerous other purposes. From Wikipedia.

So that means:

You can spend as much time and money as you like on designing your webpage, but if I want to disable elements, change the layout, or do whatever I like, I can.

For instance, Facebook’s redesign angered many people – so if you want to hide the Highlights sidebar, just install one of three Greasemonkey options.

Or you can just emulate the old Facebook design.

And what’s really interesing?

As a website owner/publisher, I’m not aware of any way you’d know this was happening via analytics (And I’ve asked a few metrics/analytics types before posting), and you wouldn’t know what users are adding to your site to improve their experience, and possibly conversion rates.

(If you do know ways to track any of that information automatically, I’d love you to share it in the comments.)

Your users would though.

Resources:

You can keep up with the Greasemonkey blog at Greasespot, and find Userscripts for it at Userscripts.org. Please do keep in mind that you’re installing code which may in a very small amount of cases have been created by people who aren’t 100% lovely, so do some research before adding new scripts. Or just don’t blame this post if you kill the internet by accident.

Filed Under: Digital Culture Tagged With: , , , , , , , , ,

‘The Supermarket effect’, and how to minimise it…

November 18, 2008 By 6 Comments

I’ve coined the term ‘the supermarket effect’ in conversation and in passing, and never really publicly defined it. So for future reference:

The Supermarket Effect: The initial response to a new layout to a website, which echoes your first reaction to a supermarket changing it’s layout; ‘Oh, for crying out loud, where have they put the sodding milk’. Despite the fact that the change may actually be an improvement.

Chinese supermarket by gab on Flickr (CC Licence)

Chinese supermarket by gab on Flickr (CC Licence)

Even after a decade of making, changing, relaunching and tweaking websites, I’m as guilty of letting myself have the same reaction occasionally, before taking a deep breathe and evaluating what the changes actually mean.

And that effect can be devastating when you’re just launched a design you (or your team) worked on for days or weeks, and the first responses from users is to complain about every change. But if you understand that a percentage of shock is inevitable, you can start to seperate the valid and constructive comments from those of surprise – just remember that if they’re regular users of the site, it’s akin to walking into your local pub, or you living room, and finding someone has moved everything.

But there are ways you can minimise ‘the supermarket effect’.

  • Warn users that change is coming. Give them time to prepare themselves.
  • Explain in detail to key users what the changes will be, why they are being made, and give them an advanced preview. Get them onside, and they will evangelise the changes on a personal level which you wouldn’t reach as quickly.
  • Use A/B testing to reveal the changes to a small group and evaluate which changes are making the important differences.
  • Consider changing in phases, or offering a choice of old and new. Eventually you’ll have to force the late adopters across but it gives some of your audience a chance to get used to the new layout and help the latecomers.
  • Don’t dismiss the responses – even those which are purely critical of any change – politely explain the reasoning behind the changes, and the evaluation of them.

One famous example of reaction to change was Facebook’s unveiling of a new design. It led to vehement opposition, but over time, people do accept the changes, as long as there is value in making them for users. And if not – why are you making the change?

So are there other ways you can make a substantial change to your website, and minimise ‘the supermarket effect’?

Filed Under: community Tagged With: , , , , , , , , ,

Successful websites need a tailored proposition

June 3, 2008 By 4 Comments

The most important element of a successful website isn’t the technology, the content, or the marketing. It’s having a clear and defined proposition which is understood by the entire team – and most importantly, by the users of the website.

I’d always been implicitly aware that the likes of Google, Ebay et al had a clear purpose upon which they’d built success, and yet I’m as guilty as anyone of putting the cart before the horse, and trying to fill something with content, and market it, without  ensuring that there was a clear proposition in place. That’s even true of this blog, which has evolved over time, but really began as a general internet/tech blog. Even now, posts like this are somewhat at odds with my main focus on community and social media marketing!

Anyhow, since moving from editorial to marketing, I’ve had the chance to see how much a clear proposition helps the titles I work with – much of it driven by great work by one of my colleagues, Charlie Watson. Suddenly there’s a clear purpose and drive which can be lacking, particularly on sites which have been going for some time without direction.

But it’s also important to remember that direction and proposition may need to change over time, and be adapted in response to your audience. And that was underlined by a great meeting with the Ditto team yesterday. I can’t say what’s changed quite yet, but I can say that I’m constantly impressed with the way they respond to their audience, whilst maintaining a clear focus and proposition.

I guess it great propositions boil down to:

  • Define a clear and simple aim for your site which differentiates itself from competitors, and aims to answer the needs of your audience.
  • Monitor how effective the proposition is, and be open to changing it. Noone has ever got it exactly right first time – but the biggest websites listened and evolved more quickly than their competitors.
  • Don’t be tempted to keep adding ‘and also this’ to the proposition. It needs to be so clear and simple you can convey it with one look at your homepage, or in a few words in ad advert or message board. Or even in a logo. You can’t do that if the proposition is 3 paragraphs long with an appendix! Google’s proposition is summed up by a logo and search box.

Oh, and if that does help you build the next big thing, my commission is around 10%!

Filed Under: Uncategorized Tagged With: , , , , , , , , ,